No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

NOTICE DATE: March 29, 2024

NOTICE TYPE: R-A032924-02 Retail

SHORT DESCRIPTION: ERCOT has restored service to the FlighTrak and MarkeTrak applications in the Retail Market Testing Environment.

INTENDED AUDIENCE: Retail Market Participants

DAYS AFFECTED: March 29, 2024

LONG DESCRIPTION: ERCOT experienced an outage of the FlighTrak and MarkeTrak applications in the Retail Market Testing Environment from 1:00PM until 8:00PM on March 29, 2024. 

[More ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

ERCOT sends this message to Retail Electric Providers on behalf of the Retail Market Subcommittee (RMS) to clarify the subscription process to the RMS e-mail distribution list.

Retail Electric Provider personnel that need to subscribe to the RMS e-mail distribution list for any reason including distribution of extreme weather emergency and suspension of disconnect for non $B!> (Bpay notices from TDSPs should use the process described below. In addition, Market Participants are asked to contact ERCOT $B!G (Bs Client Services department 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  01/24/20 10:20:07
NOTICE TYPE: Initial Outage Notice - Retail Transaction Processing
INTENDED AUDIENCE: Retail Operations Issues subscribers
DAY AFFECTED: 01/24/20 03:45:00
DESCRIPTION: ERCOT is currently experiencing an issue with Retail Transaction Processing.
ERCOTwill provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT AccountManager.  You may also call the generalERCOT Client Services phone number at (512) 248-3900 or contact ERCOT ClientServices via e-mail at [log in to unmask]
  INC000001196897

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

No abstract is available available for this message. [Read Message ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: April 19, 2019

NOTICE TYPE: M-A041919-01 General

SHORT DESCRIPTION: Fraudulent email messages appearing to come from ERCOT

INTENDED AUDIENCE: All Market Participants

DAY AFFECTED: April 18, 2019

LONG DESCRIPTION: On April 18, 2019, ERCOT received reports that some Market Participants have received fraudulent emails using a spoofed email address appearing to come from ERCOT. Upon investigation, it appears that these email messages-which did not originate from ERCOT-may include a URL that, when clicked, directs users to a malicious website. 

[More ...]

No abstract is available available for this message. [Read Message ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: April 10, 2019
NOTICE TYPE: R-A040919-02 Retail
SHORT DESCRIPTION: Update Retail transaction processing issues
INTENDED AUDIENCE: Retail Operations
DAY AFFECTED: April 9, 2019
LONG DESCRIPTION: The Market Interface Service Provider (MISP) that was experiencing an issue receiving outbound retail transactions has corrected their issue. All backlogs in ERCOT systems were reprocessed as of 19:30 CPT on April 9, 2019.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: April 9, 2019

NOTICE TYPE: R-A040919-01 Retail

SHORT DESCRIPTION: Retail transaction processing issues

INTENDED AUDIENCE: Retail Operations

DAY AFFECTED: April 9, 2019 and ongoing

LONG DESCRIPTION: A Market Interface Service Provider (MISP) is experiencing an issue receiving outbound retail transactions from ERCOT. ERCOT records indicate that transactions have been backlogged since approximately 14:31 Central Prevailing Time (CPT) on April 9, 2019. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  04/09/19 16:42:26
NOTICE TYPE: Initial Outage Notice - Retail Transaction Processing
INTENDED AUDIENCE: Retail Operations Issues subscribers
DAY AFFECTED: 04/09/19 14:31:00
DESCRIPTION: ERCOT is currently experiencing an issue with Retail Transaction Processing.
ERCOTwill provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT AccountManager.  You may also call the generalERCOT Client Services phone number at (512) 248-3900 or contact ERCOT ClientServices via e-mail at [log in to unmask]
  INC000001134332

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: February 15, 2019

NOTICE TYPE: R-A021519-01 Retail

SHORT DESCRIPTION: Retail transaction processing issues

INTENDED AUDIENCE: CRs and TDSPs

DAY AFFECTED: February 14 -15, 2019

LONG DESCRIPTION: ERCOT was unable to send outbound retail transactions to one Market Interface Service Provider (MISP) that represents multiple Market Participants from February 14, 2019 at 8:04 p.m. to February 15, 2019 at 8:53 a.m. The MISP has indicated that it has corrected the issue as of 8:53 a.m. today. All backlogs in ERCOT 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: February 3, 2019
NOTICE TYPE: M-B020319-01 Outage
SHORT DESCRIPTION: Unplanned System Outage
INTENDED AUDIENCE: ERCOT Market Participants
DAY AFFECTED: February 3, 2019
LONG DESCRIPTION: ERCOT's Market Information System (MIS) user interface was unavailable from 12:03 PM until 5:03 PM.
The issue has been resolved and the MIS user interface is now available.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: February 3, 2019
NOTICE TYPE: M-B020319-01 Outage
SHORT DESCRIPTION: Unplanned System Outage
INTENDED AUDIENCE: ERCOT Market Participants
DAY AFFECTED: February 3, 2019
LONG DESCRIPTION: ERCOT's Market Information System (MIS) user interface was unavailable from 12:03 PM until 5:03 PM.
The issue has been resolved and the MIS user interface is now available.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 31, 2019
NOTICE TYPE: R-A013119-03 Retail
SHORT DESCRIPTION: Final – Retail transactions processing issues
INTENDED AUDIENCE: Retail Operations
DAY AFFECTED: January 31, 2019
LONG DESCRIPTION: ERCOT has resolved the issue resulting in retail transactions processing at a degraded capacity. A configuration issue was identified following hardware maintenance which unexpectedly caused degradation to performance. Processing has been validated and backlogs cleared almost immediately.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 31, 2019
NOTICE TYPE: R-A013119-02 Retail
SHORT DESCRIPTION: Retail transactions processing issues
INTENDED AUDIENCE: Retail Operations
DAY AFFECTED: January 31, 2019
LONG DESCRIPTION: ERCOT continues to process retail transactions at a degraded capacity. There is no data loss expected from this incident.
Root cause investigation continues and follow-up will be provided as information becomes available.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 31, 2019

NOTICE TYPE: R-A013119-01 Retail

SHORT DESCRIPTION: Retail transactions processing issues

INTENDED AUDIENCE: Retail Operations

DAY AFFECTED: January 31, 2019

LONG DESCRIPTION: ERCOT is currently processing retail transactions intermittently.

Root cause investigation continues and follow-up will be provided as information becomes available. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: May 2, 2018

NOTICE TYPE: R-A050218-01 Retail

SHORT DESCRIPTION: Retail transaction processing issue

INTENDED AUDIENCE: Retail Operations

DAY AFFECTED: May 1, 2018 2:36 p.m. to May 2, 2018 10:55 a.m.

LONG DESCRIPTION: ERCOT experienced an issue impacting inbound retail transaction processing from Centerpoint Energy and Oncor Electric Delivery Company LLC (Oncor) starting at 2:36 p.m. on May 1, 2018. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  05/02/18 11:04:48
NOTICE TYPE: Initial Outage Notice - Electronic Data Interchange (EDI)
INTENDED AUDIENCE: Retail Operations Issues subscribers
DAY AFFECTED: 05/01/18 14:36:00
DESCRIPTION: ERCOT is currently experiencing an issue with Electronic Data Interchange (EDI).
ERCOTwill provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT AccountManager.  You may also call the generalERCOT Client Services phone number at (512) 248-3900 or contact ERCOT ClientServices via e-mail at [log in to unmask]
  INC000001052716

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: April 18, 2018

NOTICE TYPE: M-A041818-01 Retail

SHORT DESCRIPTION: Potential duplicate retail transactions

INTENDED AUDIENCE: TDSPs and REPs

DAYS AFFECTED: March 28, 2018 through March 31, 2018

LONG DESCRIPTION: A Market Interface Service Provider has requested that ERCOT resend its retail transactions for the period from March 28, 2018 through March 31, 2018. As a result, please be aware that entities processing retail transactions may receive a higher-than-normal number of duplicate transactions for that period. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: April 10, 2018

NOTICE TYPE: M-A041018-01 Retail

SHORT DESCRIPTION: Delayed processing of 867_03 transactions

INTENDED AUDIENCE: CRs, TDSPs, QSEs

DAYS AFFECTED: April 8, 2018 1:30 p.m. through April 10, 2018 9:15 a.m.

LONG DESCRIPTION: Following ERCOT's planned maintenance outage on Sunday, April 8, 2018, it was discovered that some 867_03 transactions were not passed to the Settlement System for loading. The issue has been corrected and 867_03 transactions previously held are now flowing to the Settlement System. Transactions that 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: April 6, 2018

NOTICE TYPE: R-A040618-02 Retail

SHORT DESCRIPTION: Final - Retail transaction processing issues

INTENDED AUDIENCE: CRs and TDSPs

DAY AFFECTED: March 29, 2018 to April 6, 2018

LONG DESCRIPTION: ERCOT has successfully processed all files previously held in backlog. Transaction processing is normal. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: April 6, 2018

NOTICE TYPE: R-A040618-01 Retail

SHORT DESCRIPTION: Retail transaction processing issues

INTENDED AUDIENCE: CRs and TDSPs

DAY AFFECTED: March 29, 2018 and ongoing

LONG DESCRIPTION: The receipt and processing of certain retail transactions has been delayed due to a material system outage of a third-party service provider that processes transactions on behalf of some Load-Serving Entities (LSEs). The party experiencing the outage is not an ERCOT Market Participant or Vendor. The number of affected transactions is not 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: March 23, 2018

NOTICE TYPE: R-A032218-02 Retail

SHORT DESCRIPTION: Update - Retail transaction processing issue

INTENDED AUDIENCE: Retail Operations

DAY AFFECTED: March 22, 2018 12:47 pm to 2:15 pm

LONG DESCRIPTION: ERCOT has contacted those with known impacts from yesterday's retail transaction processing issue. All available reprocessing has completed. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: March 22, 2018
NOTICE TYPE: R-A032218-01 Retail
SHORT DESCRIPTION: Retail transaction processing issue
INTENDED AUDIENCE: Retail Operations
DAY AFFECTED: March 22, 2018 12:47 pm to 2:15 pm
LONG DESCRIPTION: ERCOT experienced a processing issue impacting internal retail transaction processing between approximately 12:47 pm and 2:15 pm.
No data was lost but impacted transactions are being reviewed and reprocessed when necessary. This may result in unexpected rejections or duplications. An update will be provided when synchronization efforts have completed.
If 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 31, 2018

NOTICE TYPE: R-A012718-03 Retail

SHORT DESCRIPTION: WebEx workshop to discuss the retail transaction processing issue on Saturday, January 27, 2018

INTENDED AUDIENCE: Retail Operations

DAY AFFECTED: February 1, 2018

LONG DESCRIPTION: On Thursday, February 1, 2018, ERCOT will host a WebEx workshop to discuss the retail transaction processing issue that occurred on Saturday, January 27, 2018, and answer any questions concerning the ongoing cleanup efforts. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 30, 2018

NOTICE TYPE: R-A012718-02 Retail

SHORT DESCRIPTION: Update – Retail transaction and AMS data reconciliation and verification following retail transaction processing issues

INTENDED AUDIENCE: Retail Operations

DAY AFFECTED: January 27, 2018 to present 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 27, 2018

NOTICE TYPE: R-A012718-01 Retail

SHORT DESCRIPTION: Retail transactions processing issues

INTENDED AUDIENCE: Retail Operations

DAY AFFECTED: January 27, 2018 7:00 a.m. to 11:00 p.m.

LONG DESCRIPTION: ERCOT experienced errors in the processing of retail transactions from approximately 7:00 a.m. to 11:00 p.m. on January, 27, 2018. 814 and 867 transactions were processing intermittently during this time frame. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  01/27/18 21:15:28
NOTICE TYPE: Initial Outage Notice - Retail Transaction Processing
INTENDED AUDIENCE: Retail Operations Issues subscribers
DAY AFFECTED: 01/27/18 00:00:00
DESCRIPTION: ERCOT is currently experiencing an issue with Retail Transaction Processing.
ERCOTwill provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT AccountManager.  You may also call the generalERCOT Client Services phone number at (512) 248-3900 or contact ERCOT ClientServices via e-mail at [log in to unmask]
  INC000001028596

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 25, 2018
NOTICE TYPE: R-A012518-02 Retail
SHORT DESCRIPTION: Final - Retail transactions processing issues
INTENDED AUDIENCE: Retail Operations
DAY AFFECTED: January 25, 2018
LONG DESCRIPTION: As of approximately 15:00, ERCOT has resolved retail transaction processing issues and transactions are processing normally.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
If you 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 25, 2018
NOTICE TYPE: R-A012518-01 Retail
SHORT DESCRIPTION: Retail transactions processing issues
INTENDED AUDIENCE: Retail Operations
DAY AFFECTED: January 25, 2018 10:30 to current
LONG DESCRIPTION: ERCOT is currently experiencing errors in the processing of a subset of retail transactions. As a result of reprocessing efforts, some duplicate transactions have been sent to Market Participants. Recipients of rejections indicating duplication are encouraged to verify the status via ERCOT's Market Information System.
Root cause investigation continues and follow-up will 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  01/25/18 14:08:30
NOTICE TYPE: Initial Outage Notice - Retail Transaction Processing
INTENDED AUDIENCE: Retail Operations Issues subscribers
DAY AFFECTED: 01/25/18 10:30:00
DESCRIPTION: ERCOT is currently experiencing an issue with Retail Transaction Processing.
ERCOTwill provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT AccountManager.  You may also call the generalERCOT Client Services phone number at (512) 248-3900 or contact ERCOT ClientServices via e-mail at [log in to unmask]
  INC000001027751

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 19, 2018
NOTICE TYPE: R-A011918-02 Retail
SHORT DESCRIPTION: Final - Retail transactions processing issues
INTENDED AUDIENCE: Retail Operations
DAY AFFECTED: January 19, 2018
LONG DESCRIPTION: As of approximately 9:34 AM, ERCOT has resolved retail transaction processing issues and transactions are processing normally.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
If 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 19, 2018
NOTICE TYPE: R-A011918-01 Retail
SHORT DESCRIPTION: Retail transactions processing issues
INTENDED AUDIENCE: Retail Operations
DAY AFFECTED: January 19, 2018
LONG DESCRIPTION: ERCOT is currently processing retail transactions intermittently following the outage noticed to the market in M-A011818, Unplanned Outage.
Root cause investigation continues and follow-up will be provided as information becomes available.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  01/19/18 09:10:06
NOTICE TYPE: Initial Outage Notice - Retail Transaction Processing
INTENDED AUDIENCE: Retail Operations Issues subscribers
DAY AFFECTED: 01/18/18 16:00:00
DESCRIPTION: ERCOT is currently experiencing an issue with Retail Transaction Processing.
ERCOTwill provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT AccountManager.  You may also call the generalERCOT Client Services phone number at (512) 248-3900 or contact ERCOT ClientServices via e-mail at [log in to unmask]
  INC000001024416

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 18, 2018
NOTICE TYPE: M-A011818-02 Unplanned Outage
SHORT DESCRIPTION: Update Unplanned Outage
INTENDED AUDIENCE: ERCOT Market Participants
DAY AFFECTED: January 18, 2018
LONG DESCRIPTION: ERCOT experienced an unplanned outage that began at approximately 4:00 PM on January 18, 2018. All applications and services were available and verified as of 7:35 PM. The following applications and services were impacted.
All services available through the Market Information System (MIS):
* Market submissions and requests via External Web Services (EWS), Market 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 18, 2018
NOTICE TYPE: M-A011818-01 Unplanned Outage
SHORT DESCRIPTION: Unplanned Outage
INTENDED AUDIENCE: ERCOT Market Participants
DAY AFFECTED: January 18, 2018
LONG DESCRIPTION: ERCOT is experiencing an unplanned outage that began at approximately 4:00 PM on January 18, 2018 that is impacting multiple applications. Follow-up Market Notices will be sent as more information becomes available.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: January 12, 2018
NOTICE TYPE: M-A011218-01 Retail
SHORT DESCRIPTION: 867_03 Non-Interval Data Recorder (NIDR) transactions processing issue
INTENDED AUDIENCE: ERCOT Market Participants
DAY AFFECTED: December 16, 2017
LONG DESCRIPTION: A maintenance activity that was performed on ERCOT hardware on December 16, 2017 impacted a subset of 867_03 transactions submitted at that time. As a result, the transactions were not passed to the settlement system for data loading in a timely manner. The affected files have been identified and are 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: November 20, 2017
NOTICE TYPE: R-A080117-07 Retail
SHORT DESCRIPTION: Informational workshop #5 (WebEx Only) on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor)
INTENDED AUDIENCE: Retail Electric Providers (REPs)
DAY AFFECTED: November 27, 2017
LONG DESCRIPTION: On November 27, 2017 from 3:00 PM to 4:00 PM, ERCOT will host the fifth informational workshop (WebEx Only) on the proposed Mass Transition of Electric Service Identifiers (ESI IDs) from Sharyland Utilities LP (Sharyland) to Oncor Electric Delivery Company LLC 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  11/12/17 10:55:36
NOTICE TYPE: Initial Outage Notice - Retail Transaction Processing
INTENDED AUDIENCE: Retail Operations Issues subscribers
DAY AFFECTED: 11/12/17 09:22:00
DESCRIPTION: ERCOT is currently experiencing an issue with Retail Transaction Processing.
ERCOTwill provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT AccountManager.  You may also call the generalERCOT Client Services phone number at (512) 248-3900 or contact ERCOT ClientServices via e-mail at [log in to unmask]
  INC000001000306

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: October 25, 2017

NOTICE TYPE: R-A080117-06 Retail

SHORT DESCRIPTION: Informational workshop #4 on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor)

INTENDED AUDIENCE: Retail Electric Providers (REPs)

DAY AFFECTED: November 7, 2017 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: September 19, 2017

NOTICE TYPE: R-A080117-05 Retail

SHORT DESCRIPTION: Informational workshop #3 on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor)

INTENDED AUDIENCE: Retail Electric Providers (REPs)

DAY AFFECTED: October 4, 2017 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: September 5, 2017

NOTICE TYPE: R-A082817-03 Retail

SHORT DESCRIPTION: AEP, TNMP and CNP’s Hurricane Harvey Status Update Market Call

INTENDED AUDIENCE: All Retail Market Participant personnel

DAY AFFECTED: September 5, 2017

LONG DESCRIPTION: ERCOT will host a follow-up market call at 4:00 PM on Tuesday, September 5, 2017 for Transmission and/or Distribution Service Providers (TDSPs) to discuss Hurricane Harvey status/restoration efforts and provide the market with an opportunity for questions and joint TDSP responses. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: August 30, 2017

NOTICE TYPE: R-A082817-02 Retail

SHORT DESCRIPTION: AEP, TNMP and CNP's Hurricane Harvey Status Update Market Call

INTENDED AUDIENCE: All Retail Market Participant personnel

DAY AFFECTED: September 1, 2017

LONG DESCRIPTION: ERCOT will host a follow-up market call at 4:00 PM on Friday, September 1, 2017 for Transmission and/or Distribution Service Providers (TDSPs) to discuss Hurricane Harvey status/restoration efforts and provide the market with an opportunity for questions and joint TDSP responses. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: August 29, 2017

NOTICE TYPE: R-A080117-04 Retail

SHORT DESCRIPTION: Workshop II on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor) has been rescheduled

INTENDED AUDIENCE: Retail Electric Providers (REPs)

DAY AFFECTED: September 6, 2017 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: August 28, 2017
NOTICE TYPE: R-A082817-02 Retail
SHORT DESCRIPTION: AEP, TNMP and CNP Hurricane Harvey Status Update Market Call
INTENDED AUDIENCE: All Retail Market Participant personnel
DAY AFFECTED: August 28, 2017
LONG DESCRIPTION: ERCOT will host a market call at 4:00 PM on Monday, August 28, 2017 for Transmission Distribution Service Providers (TDSPs) to discuss Hurricane Harvey status/restoration efforts and provide the Market with an opportunity for questions and joint TDSPs' responses.
ADDITIONAL INFORMATION:
Market call details are as 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: August 28, 2017
NOTICE TYPE: R-A082817-01 Retail
SHORT DESCRIPTION: AEP, TNMP and CNP Hurricane Harvey Status Update Market Call
INTENDED AUDIENCE: All Retail Market Participant personnel
DAY AFFECTED: August 28, 2017
LONG DESCRIPTION: ERCOT will host a market call at 4:00 PM on Monday, August 28, 2017 for Transmission Distribution Service Providers (TDSPs) to discuss Hurricane Harvey status/restoration efforts and provide the Market with an opportunity for questions and joint TDSPs' responses.
ADDITIONAL INFORMATION:
Market call details are as 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: August 16, 2017
NOTICE TYPE: R-A080117-03 Retail
SHORT DESCRIPTION: Informational workshop #2 on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor)
INTENDED AUDIENCE: Retail Electric Providers (REPs)
DAY AFFECTED: August 31, 2017
LONG DESCRIPTION: On August 31, 2017, ERCOT will host a second informational workshop on the proposed Mass Transition of Transmission and Distribution Service Provider (TDSP) ESI IDs from Sharyland Utilities to ONCOR Electric Delivery Company. The workshop will be held at ERCOT's offices in Austin 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: August 9, 2017
NOTICE TYPE: R-A080917-01 Retail
SHORT DESCRIPTION: Retail Transaction Processing issue
INTENDED AUDIENCE: TDSPs and CRs
DAY AFFECTED: August 9, 2017
LONG DESCRIPTION: ERCOT experienced degraded processing of retail transactions commencing in early morning hours August 9, 2017. Backlogged transactions have been successfully processed at this time.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: August 3, 2017
NOTICE TYPE: R-A080117-02 Retail
SHORT DESCRIPTION: Update - Informational workshop on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor) will be held at ERCOT’s Austin facilities and via Webex
INTENDED AUDIENCE: Retail Electric Providers (REPs)
DAY AFFECTED: August 15, 2017
LONG DESCRIPTION: On August 15, 2017, ERCOT will host an informational workshop on a proposed Mass Transition of Transmission and Distribution Service Provider (TDSP) ESI IDs from Sharyland Utilities to ONCOR Electric Delivery Company.
 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: August 1, 2017
NOTICE TYPE: R-A080117-01 Retail
SHORT DESCRIPTION: Informational workshop on Mass Transition of ESI IDs between TDSPs (Sharyland to Oncor)
INTENDED AUDIENCE: Retail Electric Providers (REPs)
DAY AFFECTED: August 15, 2017
LONG DESCRIPTION: On August 15, 2017, ERCOT will host an informational workshop on a proposed Mass Transition of Transmission and Distribution Service Provider (TDSP) ESI IDs from Sharyland Utilities to ONCOR Electric Delivery Company.
The proposed Mass Transition of TDSP ESI IDs is part of a 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: June 6, 2017
NOTICE TYPE: R-A060617-01 Retail
SHORT DESCRIPTION: Final – Outage Retail Transaction Processing
INTENDED AUDIENCE: Retail Operations Issues
DAY AFFECTED: June 6, 2017

LONG DESCRIPTION: ERCOT experienced an issue with Retail Transaction Processing from approximately 19:00 - 21:05 on June 6, 2017. 814 and 867 Transactions did not process during this time frame. All backlogs have been cleared at this time. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  06/06/17 21:20:27
NOTICE TYPE: Initial Outage Notice - Retail Transaction Processing
INTENDED AUDIENCE: Retail Operations Issues subscribers
DAY AFFECTED: 06/06/17 18:57:00
DESCRIPTION: ERCOT is currently experiencing an issue with Retail Transaction Processing.
ERCOTwill provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT AccountManager.  You may also call the generalERCOT Client Services phone number at (512) 248-3900 or contact ERCOT ClientServices via e-mail at [log in to unmask]
  INC000000963015

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: May 5, 2017
NOTICE TYPE: R-A050517-01 Retail
SHORT DESCRIPTION: MarkeTrak Admin Escalation Email Issue
INTENDED AUDIENCE: MarkeTrak Users
DAYS AFFECTED: April 21 - May 05, 2017
LONG DESCRIPTION: From April 21 to May 05, 2017, ERCOT's MarkeTrak application failed to send out daily reminder e-mails with the subject line "Escalated MarkeTrak Issues requiring your attention". The problem was identified and corrected and the process that sends those e-mails will resume May 06, 2017 at 12:00 AM.
CONTACT: If you 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: April 13, 2017

NOTICE TYPE: R-B041317-01 Retail

SHORT DESCRIPTION: Retail Transaction Processing issue

INTENDED AUDIENCE: TDSPs and CRs

DAY AFFECTED: April 12 - 13, 2017

LONG DESCRIPTION: ERCOT experienced a degradation in the performance of retail transaction processing from April 12, 2017 at 3:20 AM until April 13, 2017 at 12:10 PM for 814_26 transactions. Currently 129 impacted transactions have been identified. ERCOT will follow up with impacted Market Participants if more exceptions are found. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  04/13/17 11:00:17
NOTICE TYPE: Initial Outage Notice - Enterprise Application Integration (EAI)
INTENDED AUDIENCE: Retail Operations Issues subscribers
DAY AFFECTED: 04/13/17 08:00:00
DESCRIPTION: ERCOT is currently experiencing an issue with Enterprise Application Integration (EAI).
ERCOTwill provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT AccountManager.  You may also call the generalERCOT Client Services phone number at (512) 248-3900 or contact ERCOT ClientServices via e-mail at [log in to unmask]
  INC000000947621

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: March 30, 2017
NOTICE TYPE: R-A033017-03 Retail Transaction Processing
SHORT DESCRIPTION: Final - Issue Processing Subset of 814_20 Maintains Updating Load Profile
INTENDED AUDIENCE: CRs and TDSPs
DAYS AFFECTED: March 27 - March 29, 2017
LONG DESCRIPTION: ERCOT has resolved the referenced issue of processing a subset of 814_20 Maintain transactions that began early Monday morning. All processing has been completed and transaction backlogs cleared.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: March 30, 2017
NOTICE TYPE: M-B033017-02 Unplanned Outage – Retail/Wholesale
SHORT DESCRIPTION: Unplanned Outage
INTENDED AUDIENCE: ERCOT Market Participants
DAY AFFECTED: March 30, 2017
LONG DESCRIPTION: ERCOT experienced an unplanned outage with the following impacts:
From 9:05 AM to approximately 9:15 AM the following services were unavailable: 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: March 30, 2017
NOTICE TYPE: M-B033017-01 Unplanned Outage – Retail/Wholesale
SHORT DESCRIPTION: Unplanned Outage
INTENDED AUDIENCE: ERCOT Market Participants
DAY AFFECTED: March 30, 2017
LONG DESCRIPTION: ERCOT is experiencing an unplanned outage of the following systems: 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: March 29, 2017
NOTICE TYPE: R-A032817-02
SHORT DESCRIPTION: Update - Issue Processing Subset of 814_20 Maintains Updating Load Profile
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: March 27 - ongoing
LONG DESCRIPTION: ERCOT is continuing to troubleshoot the referenced issue of processing a subset of 814_20 Maintain transactions that began early Monday morning.
Three TDSPs are identified as being impacted at this time. As of 12:00 PM, 89 814_20 transactions had failed to load and generate an outbound response. 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE: March 28, 2017
NOTICE TYPE: R-A032817-01 Retail Transaction Processing
SHORT DESCRIPTION: Issue Processing Subset of 814_20 Maintains Updating Load Profile
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: March 27 - ongoing
LONG DESCRIPTION: Beginning on March 27, 2017 at 6:30 AM, ERCOT has failed to process a subset of 814_20 Maintain transactions that update the Load Profile for an ESIID. ERCOT is still investigating the root cause. There are currently 44 impacted transactions. No 814_21 Response transactions have been 

[More ...]

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

Resending Market Notice to Notice Retail Operations Issues distribution list.

***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  02/23/17 19:00:30
NOTICE TYPE: Initial Outage Notice - Electronic Data Interchange (EDI)
INTENDED AUDIENCE: Retail Operations Issues subscribers
DAY AFFECTED: 02/23/17 17:53:06
DESCRIPTION: ERCOT is currently experiencing an issue with Electronic Data Interchange (EDI).
ERCOTwill provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT AccountManager.  You may also call the generalERCOT Client Services phone number at (512) 248-3900 or contact ERCOT ClientServices via e-mail at [log in to unmask]
  INC000000926362

NOTICE DATE: August 16, 2016
NOTICE TYPE: R-A081616-01 Outage - Retail
SHORT DESCRIPTION: Unplanned Outage – Retail
INTENDED AUDIENCE: ERCOT Market Participants
DAY AFFECTED: August 16, 2016 from 10:15 – 11:40 CDT
LONG DESCRIPTION: On August 16, 2016 from 10:15 – 11:40 CDT, ERCOT experienced an issue with an individual registration system server. The issue has been resolved. During this timeframe the following services may have been impacted: 

[More ...]

NOTICE DATE: July 22, 2016
NOTICE TYPE: M-A072216-01 General
SHORT DESCRIPTION: Change to e-mail distribution list [log in to unmask]
INTENDED AUDIENCE: Subscribers to e-mail distribution list for ERCOT releases and outages
DAY AFFECTED: July 22, 2016
LONG DESCRIPTION: You are receiving this Market Notice because you are subscribed to the following e-mail distribution list:

* RETAILOPERATIONSISSUES
This list is used for automated Market Notices concerning the initial reporting of unplanned retail systems issues. Changes in the Commercial Operations Market Guide (COPMG) related to Commercial Operations Market Guide Revision Request (COPMGRR) 41, Updates to Market Notice Communication Process, provides for a new distribution 

[More ...]

NOTICE DATE: July 22, 2016
NOTICE TYPE: R-A072216-01 Retail Transaction Processing
SHORT DESCRIPTION: Retail Transaction Processing Issue
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: July 22, 2016
LONG DESCRIPTION: On July 22, 2016 from 02:17 PM to 3:08 PM, ERCOT was not able to process retail transactions internally. During this time frame ERCOT continued to receive transactions successfully through NAESB.
The issue has been resolved and there is no transaction backlog.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT 

[More ...]

NOTICE DATE:  07/22/16 15:06:07
NOTICE TYPE: Initial Outage Notice - Electronic Data Interchange (EDI)
INTENDED AUDIENCE: Retail Operations Issues subscribers
DAY AFFECTED: 07/22/16 14:14:24
DESCRIPTION: ERCOT is currently experiencing an issue with Electronic Data Interchange (EDI).
ERCOTwill provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT AccountManager.  You may also call the generalERCOT Client Services phone number at (512) 248-3900 or contact ERCOT ClientServices via e-mail at [log in to unmask]
  INC000000851472