NOTICE DATE: November 22, 2010
NOTICE TYPE: M-B111910-03 FINAL Outage- Retail/Wholesale
SHORT DESCRPTION: ERCOT experienced a retail processing degradation on November 19, 2010 from 09:15 to 11:45 and a Texas Market Link service outage from 08:15 to 11:10.
INTENDED AUDIENCE: All Market Participants
DAY AFFECTED: November 19, 2010 from 08:15 to 11:10 and 09:15 to 11:45
LONG DESCRPTION DESCRIPTION: Due to an Enterprise Application Integration processing failure, ERCOT's Texas Market Link application experienced an unplanned outage on November 19, 2010 from 8:15 to 11:10. The processing failure has been corrected and Texas Market Link functionality has been restored.
Retail Processing
A retail processing degradation occurred as a result of slower than normal processing in the ERCOT Registration database. Several connections to the database were killed at 11:45 and retail transaction processing has resumed to normal levels.
ADDITIONAL INFORMATION: ERCOT will provide additional information in the IT Incident Report.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
DH/DG
_____________________________________________
From: ERCOT Client Services
Sent: Friday, November 19, 2010 3:51 PM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: 1 ERCOT Client Service Reps; [log in to unmask]; [log in to unmask]; [log in to unmask]
Subject: M-B111910-02 UPDATE Outage- Retail/Wholesale
NOTICE DATE: November 19, 2010
NOTICE TYPE: M-B111910-02 UPDATE Outage- Retail/Wholesale
SHORT DESCRPTION: ERCOT experienced a retail processing degradation on November 19, 2010 from 09:15 to 11:45 and a Texas Market Link (TML)/Market Information System (MIS) service outage from 08:15 to 11:10.
INTENDED AUDIENCE: All Market Participants
DAY AFFECTED: November 19, 2010 from 08:15 to 11:10 and 09:15 to 11:45
LONG DESCRPTION DESCRIPTION: Due to an Enterprise Application Integration processing failure, ERCOT's Texas Market Link (TML)/Market Information System (MIS) application experienced an unplanned outage on November 19, 2010 from 8:15 to 11:10. The processing failure has been corrected and Texas Market Link (TML)/Market Information System (MIS) functionality has been restored.
Retail Processing
A retail processing degradation occurred as a result of slower than normal processing in the ERCOT Registration database. Several connections to the database were killed at 11:45 and retail transaction processing has resumed to normal levels.
ADDITIONAL INFORMATION: ERCOT is currently investigating what impact the degradation had on retail transactions. ERCOT will provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
DH/JA
_____________________________________________
From: ERCOT Client Services
Sent: Friday, November 19, 2010 11:04 AM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: 1 ERCOT Client Service Reps
Subject: M-B111910-01 Outage- Retail/Wholesale - ERCOT's Texas Market Link application is currently experiencing service degradation.
NOTICE DATE: November 19, 2010
NOTICE TYPE: M-B111910-01 Outage- Retail/Wholesale
INTENDED AUDIENCE: All Market Participants
DAY AFFECTED: November 19, 2010 from 08:15 to present
DESCRIPTION: ERCOT's Texas Market Link application is currently experiencing service degradation.
The following services are experiencing intermittent failures:
PI API
Find ESIID/Transaction
Report Explorer
Schedule/Unschedule an Extract
Scheduled Extracts Audit
Continuous Service Agreements
Customer Switching
Disputes Service Requests (eService)
ADDITIONAL INFORMATION: ERCOT is working on resolving this issue and will provide additional information as it becomes available.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
DH/DG
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