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Notice Retail Operations Issues

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Subject:
From:
ERCOT Client Services <[log in to unmask]>
Date:
Wed, 31 Jan 2018 18:00:20 +0000
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***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  January 31, 2018

NOTICE TYPE:  R-A012718-03 Retail

SHORT DESCRIPTION:  WebEx workshop to discuss the retail transaction processing issue on Saturday, January 27, 2018

INTENDED AUDIENCE:  Retail Operations

DAY AFFECTED:  February 1, 2018

LONG DESCRIPTION:  On Thursday, February 1, 2018, ERCOT will host a WebEx workshop to discuss the retail transaction processing issue that occurred on Saturday, January 27, 2018, and answer any questions concerning the ongoing cleanup efforts.

ADDITIONAL INFORMATION: The WebEx details are as follows:

Topic:  Retail Transaction Processing Issue - 01/27/18

Date:    Thursday, February 01, 2018

Time:   14:00 - 15:00 CDT

WebEx URL:

https://urldefense.proofpoint.com/v2/url?u=https-3A__ercot.webex.com_ercot_j.php-3FMTID-3Dmf9b485cb20751e2f19082eeda9ea0b0e&d=DwIFAg&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=4NKXy3f1O9I1sNEXppNJFGytaRVpXjiVq-nZDzJUiKBNHttVC_j93bwCns1BKHEE&m=IPuUSmR48H1s0HxDOHAqVqK3tumB5fAU6bYzQuPYJxY&s=rFxakTQiFcAuMc5bgC15Hx0KKVbYuoua4xcNcs20IxA&e=

Meeting Number:  623 274 307

Meeting Password:  0201

Dial in Number:  1-877-668-4493

Audio Passcode:  623 274 307 (press # after entering audio passcode)

Press # when prompted for pin number.



CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.

If you are receiving email from a public ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

________________________________________________________________

NOTICE DATE:  January 30, 2018

NOTICE TYPE:  R-A012718-02 Retail

SHORT DESCRIPTION:  Update - Retail transaction and AMS data reconciliation and verification following retail transaction processing issues

INTENDED AUDIENCE:  Retail Operations

DAY AFFECTED:  January 27, 2018 to present

LONG DESCRIPTION:  Reconciliation and verification of retail transactions and submission of AMS data continues as a result of ERCOT system issues experienced on January 27, 2018.

MarkeTrak Issues have been filed with impacted Transmission and Distribution Service Providers (TDSPs) for expected scheduling transactions not processed successfully by ERCOT.

All Market Participants are encouraged to review available resources (including Extracts and the Market Information System) to verify receipt and successful processing of intended retail transactions has occurred.  Exceptions should be filed via MarkeTrak to ERCOT.

ERCOT requests that Market Participants resend files for which they do not have acknowledgments for the dates in question.

In addition, ERCOT is working with TDSP representatives to submit AMS data that was affected by the issue.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.

If you are receiving email from a public ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

________________________________________________________________

NOTICE DATE:  January 27, 2018

NOTICE TYPE:  R-A012718-01 Retail

SHORT DESCRIPTION:  Retail transactions processing issues

INTENDED AUDIENCE:  Retail Operations

DAY AFFECTED:  January 27, 2018 7:00 a.m. to 11:00 p.m.

LONG DESCRIPTION:  ERCOT experienced errors in the processing of retail transactions from approximately 7:00 a.m. to 11:00 p.m. on January, 27, 2018. 814 and 867 transactions were processing intermittently during this time frame.

Transactions are being reprocessed at this time.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.

If you are receiving email from a public ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.





sa




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