Notice Retail Processing


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Notice Retail Processing <[log in to unmask]>
ERCOT Client Services <[log in to unmask]>
Tue, 4 Dec 2012 16:55:06 +0000
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NOTICE DATE:  December 4, 2012

NOTICE TYPE:  M-A120312-05 Outage – Retail/Wholesale

SHORT DESCRIPTION:  UPDATE – Restoration of ERCOT systems


DAY AFFECTED:  December 3, 2012, 01:08 CPT – current

LONG DESCRIPTION:  The Find ESIID and Find Transaction functions are currently not functional.  While the applications on MIS have been restored, the underlying data is not yet available, rendering the Find ESIID function partially available and the Find Transaction unavailable.

The systems that are still affected include, but may not be limited to:

·         Find ESIID and Find Transaction

·         Congestion Revenue Right (CRR) Auction Application

· – manual postings

·         MIS – Net Dependable Capability and Reactive Capability (NDCRC) application

·         Remedy – Help Desk ticket creation

·         Electronic Data Warehouse

ERCOT has restored the following systems to service:

·         MarkeTrak

·         MIS – Create Settlement Dispute

·         MIS – Retail application components

·         MIS – Service Request

·         Retail API

·         Retail Transaction processing

Statements and Invoices that were due to post last night, December 3, 2012, were posted, but slightly behind the Protocol required midnight timeline.

·         DAM Statements - completed and posted prior to midnight

·         RTM Statements - posted late, approximately 00:10 CPT

·         Settlement Invoices – posted late, approximately 00:40 CPT

ERCOT will be continuing work to catch up with batch processing.

Extracts and Reports Update:
The Day-Ahead and Real-Time reports that have retry capability were reposted successfully December 3, 2012.  Please note that retry functionality does not apply to tabular displays on
When full storage capability is restored, ERCOT will a send a list of missed MIS postings as an out of compliance notification, which will include those reports that do not have retry functionality.  Many of ERCOT’s auditing and tracking tools were affected in the outage and until restored, we are unable to provide accurately the missed reports or a more detailed plan for proceeding.
Credit Monitoring and Management  (CMM) posted their Available Credit Limit (ACL) reports around 18:00  on December 3, 2012.  They posted all collateral which was received by ERCOT by 17:00 on December 3, 2012.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.

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