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Subject:
R-A111914-02 Resolved - MarkeTrak system experiencing processing issues
From:
ERCOT Client Services <[log in to unmask]>
Date:
Tue, 25 Nov 2014 20:09:56 +0000
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NOTICE DATE:  November 25, 2014
NOTICE TYPE:  R-A111914-02 Informational
SHORT DESCRIPTION:  Resolved - MarkeTrak system experiencing processing issues
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  November 22, 2014
LONG DESCRIPTION:  ERCOT has resolved the issue impacting assignment of ownership to MarkeTrak Issues via the API and the creation of new users in the User Interface.  A misconfiguration was identified the evening of November 22, 2014 and at this time all expected functionality has been confirmed in production.
ADDITIONAL INFORMATION:  Market Participant Administrators should resume the creation of new users via the Add User workflow per the MarkeTrak User's Guide.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

NOTICE DATE:  November 19, 2014
NOTICE TYPE:  R-A111914-01 Informational
SHORT DESCRIPTION:  MarkeTrak system experiencing processing issues
INTENDED AUDIENCE:  LSEs and TDSPs
DAY AFFECTED:  November 19, 2014
LONG DESCRIPTION:  ERCOT's MarkeTrak system is currently experiencing processing issues in two areas of functionality:

*         API issues are intermittently being reported affecting the assignment of ownership.  We are working directly with those users on a resolution to the errors.



*         Market Participant User Administrators are intermittently unable to complete creation of new users.


ADDITIONAL INFORMATION:  If you are a Market Participant MarkeTrak Administrator and need a user created before a resolution is reported, please contact [log in to unmask]<mailto:[log in to unmask]> with all pertinent information.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.




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