NOTICE DATE:  March 6, 2015
NOTICE TYPE:  R-A030515-02 Retail Processing
SHORT DESCRIPTION:  Follow-up Retail Market Call scheduled
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  March 6, 2015, 3:00 pm
LONG DESCRIPTION:  ERCOT will hold a follow-up conference call to update Market Participants on the system issue resulting in a delay in transaction processing and other Retail functions being unavailable yesterday afternoon.  The conference call will be held at 3:00 pm CST Friday, March 6, 2015.
A total of 3,685 transactions were impacted.  No Market Participant action is required.
Root cause was a system communication issue.  Detailed root cause analysis is still underway.
ADDITIONAL INFORMATION:  Please use the conference call information below:
Toll Free Number:  1.888.894.0587
Participant Passcode:  691650
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
________________________________________________________________
NOTICE DATE:  March 5, 2015
NOTICE TYPE:  R-A030515-01 Retail Processing
SHORT DESCRIPTION:  System issue resulting in impacts to market facing applications
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  Thursday, March 5, 2015 from 14:15 through 14:50
LONG DESCRIPTION:  ERCOT experienced a system issue on March 5, 2015, from 14:15 through 14:50.  As a result the following market facing systems were unavailable or not performing as expected:

*         Retail transaction processing was delayed

*         Find Transaction

*         Find ESIID

*         MarkeTrak

*         MPIM
ADDITIONAL INFORMATION:  The backlog of Retail transactions that resulted was caught up at 17:25.
Root cause is under investigation.
Impacted transaction volumes will be included in a follow-up Market Notice.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.




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