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ERCOT Client Services <[log in to unmask]>
Tue, 14 Feb 2017 23:14:34 +0000
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***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****

NOTICE DATE:  February 14, 2017
NOTICE TYPE:  R-A090215-08 Education/Training
SHORT DESCRIPTION:  Additional web-based MarkeTrak Application Training Module available – Email Functionality
INTENDED AUDIENCE:  Competitive Retailers and Transmission Distribution Service Providers
DAY AFFECTED:  February 14, 2017
LONG DESCRIPTION:  ERCOT and the Retail Market Training Task Force (RMTTF) announce the addition of the Email Functionality< > module to the web-based MarkeTrak Application Training Course currently under development.  Market Participants can access the Email Functionality< > module and the previous modules of the MarkeTrak Application Training Course through ERCOT’s Learning Management System (LMS)< > using the links provided below:

1.    Overview< >

2.    Inadvertent Gaining and Losing Subtypes< >

3.    Switch Hold Removal< >

4.    Cancel With Approval / Cancel Without Approval< >

5.    Usage/Billing Disputes< >

6.    Additional Day-To-Day Subtypes< >

7.    Bulk Insert< >

8.    Admin Functionality< >

9.    DEV LSE Subtypes< >

10. DEV Non-LSE Subtypes< >

11. Email Functionality< >
Additional modules will be added in the coming months.
ADDITIONAL INFORMATION:  ERCOT offers a variety of instructor-led and web-based training courses to Market Participants.  You can review the list of market training courses currently offered by ERCOT on the Training<> page of the ERCOT website.   You can also review the schedule and location of each course as well as sign-up for any course being offered.
To register in any of the instructor-led training courses, select the course you are interested in and use the “Sign up” link on the “Schedule/Registration” tab.
To access any of the web-based training courses, select the course you are interested in and use the “Launch” link on the “Schedule/Registration” tab.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
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