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From:
Competitive Retailer Relations <[log in to unmask]>
Date:
Wed, 17 Feb 2021 21:29:03 +0000
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To: "[log in to unmask]" <[log in to unmask]> cc: IT-SD-TMH-Recon-Team <[log in to unmask]>, IT-SD-TMH-OnCall <[log in to unmask]>, "Bezecny, Stephen W" <[log in to unmask]>, CR-Retail <[log in to unmask]>, "Doehring, Lee E" <[log in to unmask]>, "Drews, Burl M" <[log in to unmask]>, Electric System Support <[log in to unmask]>, "Emesih, Valentine A" <[log in to unmask]>, EMO-Team <[log in to unmask]>, "Gallia, Glenn D" <[log in to unmask]>, "Gardner, Tony A" <[log in to unmask]>, "Knight, Gregory E" <[log in to unmask]>, "Lopez, Alberto A" <[log in to unmask]>, "Martinez, Marco A" <[log in to unmask]>, "Mercado, Kenneth M" <[log in to unmask]>, "Myerson, Jeffrey" <[log in to unmask]>, "Nguyen, Dai V" <[log in to unmask]>, "Royston-Johnson, Shonda G" <[log in to unmask]>, "Shifarraw, Tutu" <[log in to unmask]>, "Swick, Adam L" <[log in to unmask]>, "Troxle, Matthew A" <[log in to unmask]>, "Wall, Keith L" <[log in to unmask]>, "Wall, Perrin" <[log in to unmask]>, Abraham Serrano <[log in to unmask]>, Al Barrios <[log in to unmask]>, Angela Ghormley <[log in to unmask]>, Angela Hanley <[log in to unmask]>, Annie Moneypenny <[log in to unmask]>, Antonio Vega <[log in to unmask]>, Bill Clayton <[log in to unmask]>, Candy Carrico <[log in to unmask]>, Chris Hendrix <[log in to unmask]>, Christy Lewis <[log in to unmask]>, David Butsack <[log in to unmask]>, Direct Energy Business <[log in to unmask]>, Direct Energy Market Advocacy <[log in to unmask]>, Edwin Callender <[log in to unmask]>, Emily Cipes <[log in to unmask]>, Ethan Kagan <[log in to unmask]>, "Frontier Utilities, Inc." <[log in to unmask]>, "Gill, James" <[log in to unmask]>, Green Mountain E Commerce <[log in to unmask]>, John Ballenger <[log in to unmask]>, John Schatz <[log in to unmask]>, John Werner <[log in to unmask]>, Joshua Pesikoff <[log in to unmask]>, Judy Tubbs <[log in to unmask]>, Khang Pham <[log in to unmask]>, Khellie Lyons <[log in to unmask]>, Kristee Santucci <[log in to unmask]>, "Lockard, Tabitha" <[log in to unmask]>, Luis Cantu <[log in to unmask]>, Malik Charania <[log in to unmask]>, Marisela Ayala <[log in to unmask]>, Mark Hunt <[log in to unmask]>, Marta Odom <[log in to unmask]>, Mary Sithihao <[log in to unmask]>, "Matthew (Matt) Hansen" <[log in to unmask]>, Maulin Patani <[log in to unmask]>, May Ruan <[log in to unmask]>, Michael Burke <[log in to unmask]>, Michelle Byron <[log in to unmask]>, Penny Morgan <[log in to unmask]>, Priscilla Partida <[log in to unmask]>, Robert Bonner <[log in to unmask]>, Robert Schleider <[log in to unmask]>, Scott Ireland <[log in to unmask]>, Shannon Fish <[log in to unmask]>, Sharon Litke <[log in to unmask]>, Siara Levine <[log in to unmask]>, "[log in to unmask]" <[log in to unmask]>, Stacy Davis <[log in to unmask]>, Tamara Grose <[log in to unmask]>, Tamela Armstrong <[log in to unmask]>, "[log in to unmask]" <[log in to unmask]>, Thomas Darton <[log in to unmask]>, Trey Clark <[log in to unmask]>, Utility Relations <[log in to unmask]>, Veloria Watts <[log in to unmask]>, Alon Erlichman <[log in to unmask]>, Brittany Smith <[log in to unmask]>, Carlos Zavala <[log in to unmask]>, Christopher Wade <[log in to unmask]>, Clint Sandidge <[log in to unmask]>, Customer Care <[log in to unmask]>, David Coker <[log in to unmask]>, Doug Somerville <[log in to unmask]>, EC Tec Support <[log in to unmask]>, Eduardo Tamez <[log in to unmask]>, F McGovern <[log in to unmask]>, Francis Perryman <[log in to unmask]>, Frank Wilson <[log in to unmask]>, "Grant Hutchison ([log in to unmask])" <[log in to unmask]>, Greg Veiseh <[log in to unmask]>, Gwen Tran <[log in to unmask]>, "Holly Rachel Smith ([log in to unmask])" <[log in to unmask]>, Isabelle Nguyen <[log in to unmask]>, Jeff Donnelly <[log in to unmask]>, Jeff Shoaf <[log in to unmask]>, Jeffrey Carrette <[log in to unmask]>, Karen Boltz <[log in to unmask]>, Kevin Lapierre <[log in to unmask]>, Kevin Meers <[log in to unmask]>, "Khan, Qadir" <[log in to unmask]>, "Mary Nendza ([log in to unmask])" <[log in to unmask]>, Michael McDonald <[log in to unmask]>, Michael Sullivan <[log in to unmask]>, Michelle Trenary <[log in to unmask]>, Mohsin Hassan <[log in to unmask]>, Moid Ahmed <[log in to unmask]>, Nhatvi Nguyen <[log in to unmask]>, Pam Thompson <[log in to unmask]>, Pat St Martin <[log in to unmask]>, Randy Hayes <[log in to unmask]>, StarTex Customer Service <[log in to unmask]>, Stream TDSP Mailbox <[log in to unmask]>, Tamika Chambers <[log in to unmask]>, Ted Singh <[log in to unmask]>, TX Billing Constellation <[log in to unmask]>, Wendy Ohrt <[log in to unmask]>, Alex Farmer <[log in to unmask]>, Alicia Neito <[log in to unmask]>, Cherie Fuller <[log in to unmask]>, Christy Dvorak <[log in to unmask]>, Cindy Duong <[log in to unmask]>, Connie Hermes <[log in to unmask]>, Eli Worley <[log in to unmask]>, Frontier - Transactions <[log in to unmask]>, Janie Escalante <[log in to unmask]>, Jeremy Wallace <[log in to unmask]>, Kelly Peebles <[log in to unmask]>, Kelvin Garner <[log in to unmask]>, Kyle Patrick <[log in to unmask]>, Lilija Zaveckaite <[log in to unmask]>, Patti Kulesa <[log in to unmask]>, Peter Nguyen <[log in to unmask]>, Ray Camarena <[log in to unmask]>, "[log in to unmask]" <[log in to unmask]>, Robert Elrod <[log in to unmask]>, Sheri Wiegand <[log in to unmask]>, Tanveer Sayani <[log in to unmask]>, Hanh T Mai <[log in to unmask]>, Kelly Vitt <[log in to unmask]>, Kimberly A Wall <[log in to unmask]>, Molly Davis <[log in to unmask]>, Nancy Gaubert <[log in to unmask]>, Paul Williams <[log in to unmask]>, PPLSolutions <[log in to unmask]>, Richard Wakim <[log in to unmask]>, Sheila Long <[log in to unmask]>, Tom Boyd <[log in to unmask]>, Tommietra Walker <[log in to unmask]>, Transactions Mailbox <[log in to unmask]>, "[log in to unmask]" <[log in to unmask]>, "[log in to unmask]" <[log in to unmask]>, "[log in to unmask]" <[log in to unmask]>, "[log in to unmask]" <[log in 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Competitive Retailer Relations <[log in to unmask]>
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SUBJECT: CNP-M-A021521-06 CNP Experiencing Transaction Processing Issue & Market Call - **REMINDER**

NOTICE DATE: February 17, 2021
NOTICE TYPE:  CNP-M-A021521-06 - Market Call - REMINDER
DAYS AFFECTED:  February 17, 2021
SHORT DESCRIPTION:  CenterPoint Energy's daily Market Call
INTENDED AUDIENCE:  All Market Participants
LONG DESCRIPTION: CenterPoint Energy's daily Market Call is scheduled for today and the remainder of the week; we look forward to your feedback.


  *   If you have service order transactions impacted by our retry process, you received a separate email identifying the ESIID involved listing the transaction type.
  *   As discussed on the call, we would like REPs' feedback regarding the following actions for orders that are still being retried over our AMS system but have not yet been able to execute due to our inability to communicate with the meters:
     *   CNP can keep retrying the orders - if power is restored to the premise, the order will execute.  However, it is not known when power restoration will occur.
     *   CNP can turndown the orders, and REPs are then free to resubmit.
     *   For the just read orders - Switches, CSA's MVI/ Force MVO, we do have a way to complete these order types by using the most recent read in our Meter Data Management System.  We will discuss this further in our next market call.
  *   Available web links to share with your customer for ongoing information related to this weather event

CenterPoint Energy website:  centerpointenergy.com<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centerpointenergy.com%2F&data=04%7C01%7Ccevera.white%40centerpointenergy.com%7Cadb3b63b0268402371b108d8d2edb327%7C88cc5fd7fd7844b6ad75b6915088974f%7C0%7C0%7C637491265703311257%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P4p%2FbLFNJvzDrqFEsdT3%2Bf43PB7cL7lPaJhRS35vHTA%3D&reserved=0>
Social media channels:  www.facebook.com/CenterPointEnergy/<https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2FCenterPointEnergy%2F&data=04%7C01%7Ccevera.white%40centerpointenergy.com%7Cadb3b63b0268402371b108d8d2edb327%7C88cc5fd7fd7844b6ad75b6915088974f%7C0%7C0%7C637491265703321249%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8FK9XR4Dlul8jlddjRCSVNNf3pcoywzuFDQkWVjgeio%3D&reserved=0> and www.twitter.com/CNPalerts<https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2FCNPalerts&data=04%7C01%7Ccevera.white%40centerpointenergy.com%7Cadb3b63b0268402371b108d8d2edb327%7C88cc5fd7fd7844b6ad75b6915088974f%7C0%7C0%7C637491265703331243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7Te4W2Hbs2HZ%2BSFeL07DgT5lyU8JABhji5rYV80rAwE%3D&reserved=0>
Outage Tracker<https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fgis.centerpointenergy.com%2Foutagetracker%2F&data=04%7C01%7Ccevera.white%40centerpointenergy.com%7Cadb3b63b0268402371b108d8d2edb327%7C88cc5fd7fd7844b6ad75b6915088974f%7C0%7C0%7C637491265703331243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cKHP0v4Qh6N6f2%2F6f47jdqgaOlyQCNPNYO1Rec%2FrAjY%3D&reserved=0> for general outage locations

CenterPointEnergy.com/StormCenter<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centerpointenergy.com%2Fen-us%2Fresidential%2Fsafety%2Fweather-storm-center%3Fsa%3Dho&data=04%7C01%7Ccevera.white%40centerpointenergy.com%7Cadb3b63b0268402371b108d8d2edb327%7C88cc5fd7fd7844b6ad75b6915088974f%7C0%7C0%7C637491265703341240%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FJQq27Z%2FSzv%2Bbzlehj11VNWxXDUlXqYH3cMExGY7UEM%3D&reserved=0> for electric and natural gas safety tips and other resources.

For steps customers can take to reduce their energy use, they can visit http://www.ercot.com/about/conservation<https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ercot.com%2Fabout%2Fconservation&data=04%7C01%7Ccevera.white%40centerpointenergy.com%7Cadb3b63b0268402371b108d8d2edb327%7C88cc5fd7fd7844b6ad75b6915088974f%7C0%7C0%7C637491265703351228%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hekD9VsHPwB9Rlip9RKzlxg5ppUo9z%2B4S6JoyPl8aAY%3D&reserved=0>


  *   CenterPoint Energy daily Market Call @ 4:00 PM

Meeting number (access code): 145 250 7028

Join by phone
+1-415-655-0002 US Toll
Meeting password: AjGtHBQ2J58
Join<https://centerpointenergy.webex.com/centerpointenergy/j.php?MTID=m75bb70a621e2320ea26d81e30fa64a94>



Competitive Retailer Relations
CenterPoint Energy Houston Electric, LLC



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