NOTICE DATE: February 28, 2008
NOTICE TYPE: R-A022608-03 UPDATE Other: MarkeTrak Degradation
CLASSIFICATION:
Public
SHORT DESCRIPTION: The MarkeTrak
System is continuing to experience service degradation.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: February 26, 2008
from approximately 9:20 AM to present
LONG DESCRIPTION: The MarkeTrak System is continuing to experience
service degradation since approximately 9:20 AM February 26, 2008. ERCOT has
determined that the cause of the degradation is related to a database server
and is only impacting the performance of MarkeTrak. Retail transaction
processing has not been impacted by this issue.
During the March 2, 2008 maintenance
window, ERCOT will assign additional resources to the Customer Registration
Database.
During the March 30, 2008
maintenance window, ERCOT will be implementing a database change to reduce the
contention on the Customer Registration Database.
ERCOT worked with the Market for the
schedule of the Station ID name changes to support Nodal (M-A113007-01).
In order to not impact that
schedule, ERCOT will throttle the 814_20 and 814_21 transactions during
business hours and will open up the queues after hours in order to allow the
transactions to clear before the start of the next business day.
The implementation of these steps by
ERCOT should be able to minimize the degradation on MarkeTrak until the Customer
Registration Database server change is implemented.
CONTACT: If you have any questions, please contact
your ERCOT Account Manager. You may also call the general
ERCOT Client Services phone number at (512) 248-3900 or contact
ERCOT Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com
JA/TR
From: ERCOT Client
Relations
Sent: Wednesday, February 27, 2008
1:11 PM
To:
Cc: 1 ERCOT Retail Client
Services;
Subject: R-A022608-02 UPDATE
Other: MarkeTrak Degradation
NOTICE DATE: February 27, 2008
NOTICE TYPE: R-A022608-02 UPDATE Other: MarkeTrak Degradation
CLASSIFICATION:
Public
SHORT DESCRIPTION: The MarkeTrak
System is continuing to experience service degradation.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: February 26, 2008
from approximately 9:20 AM to present
LONG DESCRIPTION: The MarkeTrak System is continuing to experience
service degradation since approximately 9:20 AM February 26, 2008. ERCOT
continues to research the cause of the degradation issues and additional
information will be provided when available.
CONTACT: If you have any questions, please
contact your ERCOT Account Manager. You may also call the general
ERCOT Client Services phone number at (512) 248-3900 or contact
ERCOT Client Services via e-mail at [log in to unmask].
If you are
receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com
JA/DG
From: ERCOT Client
Relations
Sent: Tuesday, February 26, 2008
5:12 PM
To:
Cc: 1 ERCOT Retail Client
Services;
Subject: R-A022608-01 Other:
MarkeTrak Degradation
NOTICE DATE: February 26, 2008
NOTICE TYPE: R-A022608-01 Other: MarkeTrak Degradation
CLASSIFICATION:
Public
SHORT DESCRIPTION: The MarkeTrak
System has experienced service degradation since approximately 9:20 AM
today.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: February 26, 2008
from approximately 9:20 AM to present
LONG DESCRIPTION: The MarkeTrak System has experienced service
degradation since approximately 9:20 AM today. ERCOT is currently
researching the cause of the degradation issues and additional information will
be provided when available.
CONTACT: If you have any questions, please
contact your ERCOT Account Manager. You may also call the general
ERCOT Client Services phone number at (512) 248-3900 or contact
ERCOT Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com
DP/JA