NOTICE DATE: March 4, 2008 NOTICE TYPE: R-A030308-02 UPDATE: Outage - Retail CLASSIFICATION: Public SHORT DESCRIPTION: The MarkeTrak System is continuing to experience service degradation. INTENDED AUDIENCE: CRs and TDSPs LONG DESCRIPTION: The MarkeTrak System is continuing to experience service degradation. As stated in Market notice sent on February 28, 2008 (R-A022608-03 UPDATE Other: MarkeTrak Degradation), the degradation is related to a database server and is only impacting the performance of MarkeTrak. Retail transaction processing has not been impacted by this issue. During the March 30, 2008 maintenance window, ERCOT will be implementing a database change to reduce the contention on the Customer Registration Database. ERCOT worked with the Market for the schedule of the Station ID name changes to support Nodal (M-A113007-01). In order to not impact that schedule, ERCOT will throttle the 814_20 and 814_21 transactions during business hours and will open up the queues after hours in order to allow the transactions to clear before the start of the next business day. The implementation of these steps by ERCOT should be able to minimize the degradation on MarkeTrak until the Customer Registration Database server change is implemented. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask] <BLOCKED::mailto:[log in to unmask]> . If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com <http://lists.ercot.com/> TR/FC ________________________________ From: ERCOT Client Relations Sent: Monday, March 03, 2008 10:02 AM To: [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-A030308-01 Outage - Retail: MarkeTrak NOTICE DATE: March 3, 2008 NOTICE TYPE: R-A030308-01 Outage - Retail CLASSIFICATION: Public SHORT DESCRIPTION: MarkeTrak is currently experiencing service degradation. INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: March 3, 2008 from 7:55 AM to 8:30 AM LONG DESCRIPTION: MarkeTrak was unavailable this morning, March 3, 2008, from 7:55 AM until approximately 8:30 AM. The application has been restored, however it is experiencing performance degradation. ERCOT is researching the issue. Additional information will be provided as it becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask] <BLOCKED::mailto:[log in to unmask]> . If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com <http://lists.ercot.com/> TR/JA