NOTICE DATE: March 4, 2008
NOTICE TYPE: R-A030308-02 UPDATE: Outage - Retail
CLASSIFICATION:
Public
SHORT DESCRIPTION: The MarkeTrak
System is continuing to experience service degradation.
INTENDED AUDIENCE: CRs and TDSPs
LONG DESCRIPTION: The MarkeTrak System is continuing to experience
service degradation. As stated in Market notice sent on February 28, 2008
(R-A022608-03 UPDATE Other:
MarkeTrak Degradation), the degradation is related to a database
server and is only impacting the performance of MarkeTrak. Retail
transaction processing has not been impacted by this issue.
During the March 30, 2008 maintenance window, ERCOT will be
implementing a database change to reduce the contention on the Customer
Registration Database.
ERCOT worked with the Market for the schedule of the Station
ID name changes to support Nodal (M-A113007-01).
In order to not impact that schedule, ERCOT will throttle
the 814_20 and 814_21 transactions during business hours and will open up the
queues after hours in order to allow the transactions to clear before the start
of the next business day.
The implementation of these steps by ERCOT should be able to
minimize the degradation on MarkeTrak until the Customer Registration Database
server change is implemented.
CONTACT: If you have any questions, please
contact your ERCOT Account Manager. You may also call the general
ERCOT Client Services phone number at (512) 248-3900 or contact
ERCOT Client Services via e-mail at [log in to unmask]">[log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com
TR/FC
From: ERCOT Client
Relations
Sent: Monday, March 03, 2008 10:02
AM
To:
[log in to unmask]
Cc: [log in to unmask];
[log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A030308-01 Outage -
Retail: MarkeTrak
NOTICE DATE: March 3, 2008
NOTICE TYPE: R-A030308-01 Outage - Retail
CLASSIFICATION:
Public
SHORT DESCRIPTION: MarkeTrak is currently
experiencing service degradation.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: March 3, 2008 from
7:55 AM to 8:30 AM
LONG DESCRIPTION: MarkeTrak was unavailable this morning, March 3,
2008, from 7:55 AM until approximately 8:30 AM.
The application has been restored,
however it is experiencing performance degradation. ERCOT is researching
the issue. Additional information will be provided as it becomes
available.
CONTACT: If you have any questions, please
contact your ERCOT Account Manager. You may also call the general
ERCOT Client Services phone number at (512) 248-3900 or contact
ERCOT Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com
TR/JA