NOTICE DATE:  March 10, 2008

NOTICE TYPE:  R-A031008-01 Outage - Retail:  MarkeTrak 

CLASSIFICATION:  Public

SHORT DESCRIPTION:  MarkeTrak is currently experiencing service
degradation.   

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:   March 10, 2008 from 3:03 PM to 3:33 PM and from 4:04 PM
to 4:44 PM.

LONG DESCRIPTION:  MarkeTrak was unavailable this afternoon, March 10,
2008 from 3:03 PM to 3:33 PM and from 4:04 PM to 4:44 PM.  The
application became unresponsive and a reboot of the server was required
twice.  

The application has been restored however it is still experiencing
performance degradation.  ERCOT is researching the issue.  Additional
information will be provided as it becomes available.  

CONTACT:  If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask] <BLOCKED::mailto:[log in to unmask]> .

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DP/DG