NOTICE DATE: March 14, 2008 NOTICE TYPE: M-A031208-02 UPDATE - Outage/Retail Processing CLASSIFICATION: Public SHORT DESCRIPTION: ERCOT experienced retail transaction processing issues on March 12, 2008. INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: March 12, 2008 LONG DESCRIPTION: ERCOT has discovered an issue processing a subset of retail transactions as a result of the outage on Wednesday, March 12, 2008. ERCOT is currently analyzing these issues to determine the volume and transactions impacted. Additional information will be provided as it becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask] If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com <http://lists.ercot.com/> . DP/JA ________________________________ From: ERCOT Client Relations Sent: Wednesday, March 12, 2008 10:57 AM To: [log in to unmask]; [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: M-A031208-01 Outage - Retail/Wholesale NOTICE DATE: March 12, 2008 NOTICE TYPE: M-A031208-01 Outage - Retail/Wholesale CLASSIFICATION: Public SHORT DESCRIPTION: This morning, ERCOT experienced issues with the Customer Registration Application servers. INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: Wednesday, March 12, 2008 from 9:08 AM to 10:15 AM LONG DESCRIPTION: This morning, Wednesday, March 12, 2008 from 9:08 AM to 10:15 AM ERCOT experienced an issue with the Customer Registration Application servers. Impacts included Retail Transaction Processing, Texas Market Link Query ESIID Transaction, eServices Disputes and Service Requests, and MarkeTrak. ERCOT's initial assessment has determined that the root cause is due to a hardware failure. Additional details will be provided in the ERCOT IT Incident Market Notice Summary. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask] If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com <http://lists.ercot.com/> . TR/JA