NOTICE DATE: March 18, 2008
NOTICE TYPE: M-A031208-04
UPDATE - Outage/Retail Processing
CLASSIFICATION: Public
SHORT DESCRIPTION: ERCOT has
determined that a subset of transactions on March 12, 2008 was not processed
through ERCOT systems.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: March 12, 2008
LONG DESCRIPTION: ERCOT has
determined that the retail transaction processing issues, which occurred on
March 12, 2008, were the result of human error. A slow-down on the
application server was being investigated and was believed to be a hardware
issue. During the investigation, the batch process was mistakenly
restarted while one was already running. This caused errors with the
transaction processing and corrupted log files.
Reason for delay in communication to the Market: The
validity of the exception queries that run against the logs was in
question. The effort continues to be a challenge due to the volume of
data and the anomaly of the problem that occurred with log files being
corrupted or missing as a result.
ADDITIONAL INFORMATION: Details on
impacted transactions:
867s
- ERCOT Initiated MarkeTrak issues were submitted to two (2) TDSPs and ERCOT received the approval to
reprocess (on March 18, 2008). ERCOT has begun to reprocess and forward
the 867s.
|
|
DUNS |
Count |
|
867s |
1039940674000 |
10,008 |
|
867s |
957877905 |
106,477 |
ERCOT
will continue analysis to identify any additional 867 forwarding delays.
814s
- ERCOT is logging ERCOT Initiated MarkeTrak issues for 814s that have been
identified as not processing to request approval to reprocess. The
estimated count is ~ 150 transactions.
997s
- ERCOT is reprocessing current missing 997s requests via MarkeTrak issues and
performing additional analysis for any potential impacts.
ERCOT
Retail Account Manager’s will provide all affected Market
Participant’s with a list of impacted 867 transactions after 2:00
PM on Wednesday, March 19, 2008. 814s
will be communicated as ERCOT initiated MarkeTrak issues.
CONTACT: If you have any questions,
please contact your ERCOT Account Manager. You may also call the general ERCOT
Client Services phone number at (512) 248-3900 or contact ERCOT Client Services
via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list
that you no longer wish to receive, please follow this link in order to
unsubscribe from this list: http://lists.ercot.com.
DP/TR
From: ERCOT Client Relations
Sent: Monday, March 17, 2008 3:58
PM
To:
Cc:
Subject: M-A031208-03 UPDATE:
Outage/Retail Processing
NOTICE DATE: March 17, 2008
NOTICE TYPE: M-A031208-03
UPDATE - Outage/Retail Processing
CLASSIFICATION: Public
SHORT DESCRIPTION: ERCOT experienced
retail transaction processing issues on March 12, 2008.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: March 12, 2008
LONG DESCRIPTION: ERCOT continues to
analyze these processing issues to determine the volume and transactions
impacted. Additional
CONTACT: If you have any questions,
please contact your ERCOT Account Manager. You may also call the general ERCOT
Client Services phone number at (512) 248-3900 or contact ERCOT Client Services
via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list that
you no longer wish to receive, please follow this link in order to unsubscribe
from this list: http://lists.ercot.com.
DP/JA
From: ERCOT Client Relations
Sent: Friday, March 14, 2008 4:39
PM
To:
Cc:
Subject: M-A031208-02 UPDATE:
Outage/Retail Processing
NOTICE DATE: March 14, 2008
NOTICE TYPE: M-A031208-02
UPDATE - Outage/Retail Processing
CLASSIFICATION: Public
SHORT DESCRIPTION: ERCOT experienced
retail transaction processing issues on March 12, 2008.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: March 12, 2008
LONG DESCRIPTION: ERCOT has
discovered an issue processing a subset of retail transactions as a result of
the outage on Wednesday, March 12, 2008. ERCOT is currently analyzing
these issues to determine the volume and transactions impacted.
Additional
CONTACT: If you have any questions,
please contact your ERCOT Account Manager. You may also call the general ERCOT
Client Services phone number at (512) 248-3900 or contact ERCOT Client Services
via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list
that you no longer wish to receive, please follow this link in order to
unsubscribe from this list: http://lists.ercot.com.
DP/JA
From: ERCOT Client Relations
Sent: Wednesday, March 12, 2008
10:57 AM
To:
Cc:
Subject: M-A031208-01 Outage
– Retail/Wholesale
NOTICE DATE: March
12, 2008
NOTICE TYPE: M-A031208-01
Outage – Retail/Wholesale
CLASSIFICATION: Public
SHORT DESCRIPTION:
This morning, ERCOT experienced issues with the Customer Registration
Application servers.
INTENDED AUDIENCE: CRs
and TDSPs
DAY AFFECTED:
Wednesday, March 12, 2008 from 9:08 AM to 10:15 AM
LONG DESCRIPTION: This
morning, Wednesday, March 12, 2008 from 9:08 AM to 10:15 AM ERCOT
experienced an issue with the Customer Registration Application servers.
Impacts included Retail Transaction Processing, Texas Market Link Query ESIID
Transaction, eServices Disputes and Service Requests, and MarkeTrak.
ERCOT’s initial assessment
has determined that the root cause is due to a hardware failure.
Additional details will be provided in the ERCOT IT Incident Market Notice
Summary.
CONTACT: If you have
any questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution
list that you no longer wish to receive, please follow this link in order to
unsubscribe from this list: http://lists.ercot.com.
TR/JA