NOTICE DATE:  March 19, 2008

NOTICE TYPE:  R-B031908-01 Outage – Retail

CLASSIFICATION:  Public

SHORT DESCRIPTION:  MarkeTrak API and Texas Market Link (TML) experienced a service outage.  

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:   March 19, 2008 from 1:15 PM to 2:29 PM.

LONG DESCRIPTION:  Wednesday, March 19, 2008 from 1:15 PM to 2:30 PM ERCOT’s MarkeTrak API and the TML application experienced an outage due to the Enterprise Application Integration (EAI) application going offline.  The following functionalities were impacted:

• TML Transaction Services (Customer Switching via TML and Query ESIID Transaction)
• MarkeTrak bulk submit process
• MarkeTrak Registration System related components

ERCOT is researching the issue and will provide additional information as it becomes available. 

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

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