NOTICE DATE: March
12, 2008
NOTICE TYPE: M-A031208-01
Outage – Retail/Wholesale
CLASSIFICATION: Public
SHORT DESCRIPTION: This
morning, ERCOT experienced issues with the Customer Registration Application
servers.
INTENDED AUDIENCE: CRs
and TDSPs
DAY AFFECTED:
Wednesday, March 12, 2008 from 9:08 AM to 10:15 AM
LONG DESCRIPTION: This
morning, Wednesday, March 12, 2008 from 9:08 AM to 10:15 AM ERCOT experienced an issue with the
Customer Registration Application servers. Impacts included Retail Transaction
Processing, Texas Market Link Query ESIID Transaction, eServices Disputes and
Service Requests, and MarkeTrak.
ERCOT’s initial assessment has
determined that the root cause is due to a hardware failure. Additional
details will be provided in the ERCOT IT Incident Market Notice Summary.
CONTACT: If you have
any questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client
Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution
list that you no longer wish to receive, please follow this link in order to
unsubscribe from this list: http://lists.ercot.com.
TR/JA