NOTICE DATE: March 14, 2008
NOTICE TYPE: M-A031208-02 UPDATE
- Outage/Retail Processing
CLASSIFICATION: Public
SHORT DESCRIPTION: ERCOT experienced
retail transaction processing issues on March 12, 2008.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: March 12, 2008
LONG DESCRIPTION: ERCOT has
discovered an issue processing a subset of retail transactions as a result of
the outage on Wednesday, March 12, 2008. ERCOT is currently analyzing these
issues to determine the volume and transactions impacted. Additional
CONTACT: If you have any questions,
please contact your ERCOT Account Manager. You may also call the general ERCOT
Client Services phone number at (512) 248-3900 or contact ERCOT Client Services
via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list
that you no longer wish to receive, please follow this link in order to
unsubscribe from this list: http://lists.ercot.com.
DP/JA
From: ERCOT Client Relations
Sent: Wednesday, March 12, 2008
10:57 AM
To:
Cc:
Subject: M-A031208-01 Outage
– Retail/Wholesale
NOTICE DATE: March
12, 2008
NOTICE TYPE: M-A031208-01
Outage – Retail/Wholesale
CLASSIFICATION: Public
SHORT DESCRIPTION:
This morning, ERCOT experienced issues with the Customer Registration
Application servers.
INTENDED AUDIENCE: CRs
and TDSPs
DAY AFFECTED:
Wednesday, March 12, 2008 from 9:08 AM to 10:15 AM
LONG DESCRIPTION:
This morning, Wednesday, March 12, 2008 from 9:08 AM to 10:15 AM
ERCOT
experienced an issue with the Customer Registration Application servers.
Impacts included Retail Transaction Processing, Texas Market Link Query ESIID
Transaction, eServices Disputes and Service Requests, and MarkeTrak.
ERCOT’s initial assessment
has determined that the root cause is due to a hardware failure.
Additional details will be provided in the ERCOT IT Incident Market Notice
Summary.
CONTACT: If you have
any questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution
list that you no longer wish to receive, please follow this link in order to
unsubscribe from this list: http://lists.ercot.com.
TR/JA