NOTICE DATE:   March 12, 2008  

NOTICE TYPE:  M-A031208-01 Outage – Retail/Wholesale

CLASSIFICATION:  Public

SHORT DESCRIPTION:  This morning, ERCOT experienced issues with the Customer Registration Application servers.

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:  Wednesday, March 12, 2008 from 9:08 AM to 10:15 AM

LONG DESCRIPTION:  This morning, Wednesday, March 12, 2008 from 9:08 AM to 10:15 AM ERCOT experienced an issue with the Customer Registration Application servers.  Impacts included Retail Transaction Processing, Texas Market Link Query ESIID Transaction, eServices Disputes and Service Requests, and MarkeTrak.

ERCOT’s initial assessment has determined that the root cause is due to a hardware failure.  Additional details will be provided in the ERCOT IT Incident Market Notice Summary.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

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TR/JA