NOTICE DATE: March 20, 2008 NOTICE TYPE: R-B031908-02 - FINAL - Outage - Retail CLASSIFICATION: Public SHORT DESCRIPTION: The service outage of MarkeTrak API and Texas Market Link (TML) was caused by the Enterprise Application Integration (EAI) application going offline. INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: March 19, 2008 from 1:15 PM to 2:29 PM. LONG DESCRIPTION: Due to the Enterprise Application Integration (EAI) application going offline, ERCOT experienced a MarkeTrak API and TML application outage on Wednesday, March 19, 2008 from 1:15 PM to 2:30 PM. This will be the final notice for this issue. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask] <BLOCKED::mailto:[log in to unmask]> . If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com <http://lists.ercot.com/> JA/DG ________________________________ From: ERCOT Client Relations Sent: Wednesday, March 19, 2008 5:05 PM To: [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-B031908-01 Outage - Retail NOTICE DATE: March 19, 2008 NOTICE TYPE: R-B031908-01 Outage - Retail CLASSIFICATION: Public SHORT DESCRIPTION: MarkeTrak API and Texas Market Link (TML) experienced a service outage. INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: March 19, 2008 from 1:15 PM to 2:29 PM. LONG DESCRIPTION: Wednesday, March 19, 2008 from 1:15 PM to 2:30 PM ERCOT's MarkeTrak API and the TML application experienced an outage due to the Enterprise Application Integration (EAI) application going offline. The following functionalities were impacted: * TML Transaction Services (Customer Switching via TML and Query ESIID Transaction) * MarkeTrak bulk submit process * MarkeTrak Registration System related components ERCOT is researching the issue and will provide additional information as it becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask] <BLOCKED::mailto:[log in to unmask]> . If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com <http://lists.ercot.com/> DP/