NOTICE DATE:  March 20, 2008

NOTICE TYPE:  R-B031908-02 – FINAL - Outage – Retail

CLASSIFICATION:  Public

SHORT DESCRIPTION:  The service outage of MarkeTrak API and Texas Market Link (TML) was caused by the Enterprise Application Integration (EAI) application going offline. 

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:   March 19, 2008 from 1:15 PM to 2:29 PM.

LONG DESCRIPTION:  Due to the Enterprise Application Integration (EAI) application going offline, ERCOT experienced a MarkeTrak API and TML application outage on Wednesday, March 19, 2008 from 1:15 PM to 2:30 PM.  This will be the final notice for this issue.   

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list:  http://lists.ercot.com

JA/DG

 

From: ERCOT Client Relations
Sent: Wednesday, March 19, 2008 5:05 PM
To: '[log in to unmask]'; '[log in to unmask]'
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-B031908-01 Outage – Retail

 

NOTICE DATE:  March 19, 2008

NOTICE TYPE:  R-B031908-01 Outage – Retail

CLASSIFICATION:  Public

SHORT DESCRIPTION:  MarkeTrak API and Texas Market Link (TML) experienced a service outage.  

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:   March 19, 2008 from 1:15 PM to 2:29 PM.

LONG DESCRIPTION:  Wednesday, March 19, 2008 from 1:15 PM to 2:30 PM ERCOT’s MarkeTrak API and the TML application experienced an outage due to the Enterprise Application Integration (EAI) application going offline.  The following functionalities were impacted:

  • TML Transaction Services (Customer Switching via TML and Query ESIID Transaction)
  • MarkeTrak bulk submit process
  • MarkeTrak Registration System related components

ERCOT is researching the issue and will provide additional information as it becomes available. 

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list:  http://lists.ercot.com

DP/