NOTICE DATE: May 29, 2008 NOTICE TYPE: R-A052808-02 UPDATE - Retail Processing CLASSIFICATION: Public SHORT DESCRIPTION: ERCOT experienced an unplanned outage which impacted Retail Transaction processing. INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: May 28, 2008 from 5:26 PM to 6:05 PM LONG DESCRIPTION: Due to a connectivity issue with the Electronic Data Interchange (EDI) server, ERCOT experienced an unplanned Retail Transaction processing outage on May 28, 2008 from 5:26 PM to 6:05 PM. The connectivity issue has been resolved and ERCOT will continue to monitor EDI server performance. ERCOT is currently analyzing the impact to Retail Transaction processing to determine the volume and transactions impacted. Additional information related to the impact on Retail Transactions will be provided when available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask] If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com <http://lists.ercot.com/> . JA/DP ________________________________ From: ERCOT Client Relations Sent: Wednesday, May 28, 2008 5:44 PM To: [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-A052808-01 INITIAL NOTICE - Retail Processing NOTICE DATE: May 28, 2008 NOTICE TYPE: R-A052808-01 Retail Processing CLASSIFICATION: Public INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: May 28, 2008 from 5:26 PM to present DESCRIPTION: ERCOT is currently experiencing an outage impacting Retail Transaction processing. ERCOT is working on resolving this issue and will provide additional information as it becomes available CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask] If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com <http://lists.ercot.com/> DP/DG