NOTICE DATE: May 13, 2008
NOTICE TYPE: R-A051208-03 – FINAL - Outage – Retail
CLASSIFICATION: Public
SHORT DESCRIPTION: MarkeTrak API application outage
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: May 12,
2008 from 7:26 AM to 12:45 PM
LONG DESCRIPTION: The
MarkeTrak API outage has been linked to a change in the communication behavior
between the API and the web server. This issue caused a communication
bottleneck, which resulted in an outage.
Configuration changes have been implemented to increase server
performance. All MarkeTrak API traffic has been rerouted to the original
server. ERCOT’s Web Service Support Team will continue to closely
monitor API performance.
This will be the final notice for this issue.
CONTACT: If you have any questions,
please contact your ERCOT Account Manager. You may also call the general ERCOT
Client Services phone number at (512) 248-3900 or contact ERCOT Client Services
via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT
distribution list that you no longer wish to receive, please follow this link
in order to unsubscribe from this list: http://lists.ercot.com.
JA/DP
From: ERCOT Client
Relations
Sent: Monday, May 12, 2008 5:08 PM
To:
[log in to unmask];
[log in to unmask]
Cc: [log in to unmask];
[log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps;
[log in to unmask]
Subject: R-A051208-02 - UPDATE -
Outage – Retail
NOTICE DATE: May 12, 2008
NOTICE TYPE: R-A051208-02 – UPDATE - Outage – Retail
CLASSIFICATION: Public
SHORT DESCRIPTION: MarkeTrak API application outage
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: May 12,
2008 from 7:26 AM to 12:45 PM
LONG DESCRIPTION: The
MarkeTrak API application experienced an outage today, May 12, 2008 from
approximately 7:26 AM to 12:45 PM.
This issue has been temporarily resolved by utilizing a different server.
Additional details will be provided as they become available.
CONTACT: If you have any questions, please contact your ERCOT
Account Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT
distribution list that you no longer wish to receive, please follow this link
in order to unsubscribe from this list: http://lists.ercot.com.
JA/DP
From: ERCOT Client
Relations
Sent: Monday, May 12, 2008 11:17
AM
To:
Cc:
Subject: R-A051208-01 INITIAL
NOTICE - Outage – Retail
NOTICE DATE: May
12, 2008
NOTICE TYPE: R-A051208-01 Outage – Retail
CLASSIFICATION:
Public
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: May
12, 2008 from 7:26 AM to present
DESCRIPTION: ERCOT’s MarkeTrak API application is currently
unavailable.
ERCOT
is working on resolving this issue and will provide additional information as
it becomes available
CONTACT: If you have any questions,
please contact your ERCOT Account Manager. You may also call the general ERCOT
Client Services phone number at (512) 248-3900 or contact ERCOT Client Services
via e-mail at [log in to unmask].
If you are receiving e-mail
from an ERCOT distribution list that you no longer wish to receive, please
follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JA/DG