NOTICE DATE:  June 4, 2008 
        

NOTICE TYPE:  R-A060208-02 UPDATE Outage – Retail Processing 
      

CLASSIFICATION:  Public

SHORT DESCRIPTION:  ERCOT experienced an unplanned outage of the Customer Registration Database (CRD) from 7:47 PM Sunday, June 1, 2008 until 7:15 AM Monday, June 2, 2008.     
   

INTENDED AUDIENCE:  CRs and TDSPs      
  

DAY AFFECTED:  7:47 PM Sunday, June 1, 2008 until 7:15 AM Monday, June 2, 2008

LONG DESCRIPTION:  As a result of this unplanned Customer Registration Database (CRD) outage, Batch transactions were delayed. Batch transactions include 814_06, 814_08, and 814_22 transactions.

Further investigation by ERCOT has not identified any additional transaction impacts resulting from this outage.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

JA/CD

 

 

From: ERCOT Client Relations
Sent: Monday, June 02, 2008 11:55 AM
To: [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A060208-01 Outage – Retail Processing

 

NOTICE DATE:  June 2, 2008          

NOTICE TYPE:  R-A060208-01 Outage – Retail Processing        

CLASSIFICATION:  Public

SHORT DESCRIPTION:  ERCOT experienced an unplanned outage from 7:47 PM Sunday, June 1, 2008 until 7:15 AM Monday, June 2, 2008.        

INTENDED AUDIENCE:  CRs and TDSPs        

DAY AFFECTED:  7:47 PM Sunday, June 1, 2008 until 7:15 AM Monday, June 2, 2008

LONG DESCRIPTION:  ERCOT experienced an unplanned outage of the Customer Registration Database (CRD) from 7:47 PM Sunday, June 1, 2008 (the end of the maintenance outage) until 7:15 AM Monday, June 2, 2008.  This outage is the result of human error.  

The components of the CRD did not start correctly after the planned maintenance outage.   Retail transactions were not processed appropriately and Retail Batch processing was delayed.  As a result, outbound transactions will not meet Protocol requirements.   

ERCOT is investigating additional impacts resulting from this outage.  Additional information will be provided as it becomes available.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

 

DP/JA