NOTICE DATE: November 24,
2008
NOTICE TYPE: R-A112108-02 UPDATE - Unplanned
Outage - Retail
SHORT DESCRIPTION: ERCOT’s Electronic Data Interchange (EDI) application
experienced an outage on November 21,
2008 from 1:13 PM to 2:10 PM.
INTENDED AUDIENCE: CRs and
TDSPs
DAY AFFECTED: November 21, 2008 from 1:13 PM to
2:10 PM
LONG DESCRIPTION: ERCOT’s
Electronic Data Interchange
(EDI) application experienced an outage
on November 21, 2008 from 1:13 PM to 2:10
PM.
During an EDI application
server failover on November 21, 2008, it was discovered that a scheduled
maintenance activity performed during a planned maintenance outage on September
7, 2008 was not successfully completed for
the EDI application. The failover on
November 21, 2008 was the first
failover on that server since the maintenance outage. In order to resolve this issue, the
application was failed back to the original processing servers. Transaction processing was then returned to
normal.
As a result of the outage,
there was a subset of transactions that were duplicated outbound (79
transactions) or the 814 response transaction was delayed. ERCOT is completing the transaction analysis
and will have all reprocessing completed by the end of the day, November 24, 2008. Below are the counts of transactions requiring
reprocessing.
|
Transaction
Type |
Count |
|
814_01 |
11 |
|
814_09 |
9 |
|
814_12 |
1 |
|
814_13 |
8 |
|
814_21 |
7 |
|
814_24 |
3 |
|
814_25 |
180 |
|
814_28 |
16 |
|
814_29 |
3 |
|
Total |
238 |
ADDITIONAL INFORMATION: ERCOT’s Electronic Data Interchange (EDI) application is now operational. ERCOT will be notifying affected Market Participants by logging MarkeTrak issues with details of the transactions.
CONTACT: If you have any questions, please
contact your ERCOT Account Manager.
You may also call the general ERCOT Client Services phone number at
(512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].
If you are receiving e-mail
from an ERCOT distribution list that you no longer wish to receive, please
follow this link in order to unsubscribe from this list: http://lists.ercot.com.
NOTICE DATE: November 21,
2008
NOTICE TYPE: R-A112108-01 INITIAL NOTICE –
Unplanned Outage - Retail
INTENDED
AUDIENCE: CRs and TDSPs
DAY AFFECTED: November 21, 2008 from 1:13 PM to
2:10 PM
DESCRIPTION: ERCOT’s Electronic Data Interchange (EDI) application experienced an outage on November 21, 2008 from 1:13 PM to
2:10 PM.
ERCOT’s Electronic Data
Interchange (EDI) application is now operational.
Additional information will be
provided as it becomes available.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JR/DH/JA