NOTICE DATE: December 15, 2008 NOTICE TYPE: R-A121508-02 Retail MarkeTrak Outage INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: December 15, 2008 at 1:00 PM DESCRIPTION: ERCOT will be taking a brief outage of the MarkeTrak Application GUI to correct a reported privilege issue with the execution of certain reports. This requires a restart of the application which will take approximately 20 minutes. This outage will occur at 1:00 PM, today. API users will be unaffected. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask] If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com <http://lists.ercot.com/> DP/JA ________________________________ From: ERCOT Client Relations Sent: Monday, December 15, 2008 10:49 AM To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-A121508-01 MarkeTrak Reporting NOTICE DATE: December 15, 2008 NOTICE TYPE: R-A121508-01 MarkeTrak Reporting INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: December 14, 2008 to present DESCRIPTION: ERCOT's MarkeTrak graphical user interface (GUI) application is experiencing permission issues with user created reports run against Report Project: ERCOT Projects. This issue arose after the migration on December 14, 2008. All reports created and executed against other report levels are available. ERCOT is working on resolving this issue and will provide additional information as it becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask] If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com <http://lists.ercot.com/> . DP/JR/JA/DH