NOTICE DATE: December 15, 2008
NOTICE TYPE: R-A121508-03
SHORT DESCRIPTION: MarkeTrak outage is complete. The application is now functioning normally.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: December 15, 2008 from 1:00 PM through 1:11 PM
LONG DESCRIPTION: ERCOT completed the brief outage of the MarkeTrak Application GUI. A restart of the application was necessary to correct a reported privilege issue with the execution of certain reports. The MarkeTrak GUI application has been restored and is functioning normally.
API users were unaffected.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].
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receiving e-mail from an ERCOT distribution list that you no longer wish to
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NOTICE DATE:
December 15, 2008
NOTICE TYPE: R-A121508-02 Retail MarkeTrak
Outage
INTENDED AUDIENCE: CRs and
TDSPs
DAY AFFECTED:
December 15, 2008 at 1:00 PM
DESCRIPTION: ERCOT will be taking a brief outage of
the MarkeTrak Application GUI to correct a reported privilege issue with the
execution of certain reports. This requires a restart of the application
which will take approximately 20 minutes. This outage will occur at 1:00
PM, today.
API
users will be unaffected.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution
list that you no longer wish to receive, please follow this link in order to
unsubscribe from this list: http://lists.ercot.com
DP/JA
From: ERCOT
Client Relations
Sent: Monday,
December 15, 2008 10:49 AM
To:
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[log in to unmask];
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Cc: [log in to unmask];
[log in to unmask]; [log in to unmask]; 1 ERCOT Client Service
Reps
Subject: R-A121508-01
MarkeTrak Reporting
NOTICE DATE:
December 15, 2008
NOTICE TYPE: R-A121508-01 MarkeTrak Reporting
INTENDED AUDIENCE: CRs and
TDSPs
DAY AFFECTED:
December 14, 2008 to present
DESCRIPTION: ERCOT’s MarkeTrak graphical user
interface (GUI) application is experiencing permission issues with user created reports
run against Report Project: ERCOT Projects. This issue arose after
the migration on December 14, 2008. All reports created and executed
against other report levels are available. ERCOT is working on resolving
this issue and will provide additional information as it becomes
available.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution
list that you no longer wish to receive, please follow this link in order to
unsubscribe from this list: http://lists.ercot.com.
DP/JR/JA/DH