NOTICE DATE:
December 19, 2008
NOTICE TYPE: M-A121908-01 Outage – MarkeTrak
SHORT DESCRIPTION:
Users were unable to
complete submission of issues in ERCOT’s MarkeTrak application on December 18,
2008.
INTENDED AUDIENCE:
All Market Participants
DAY AFFECTED:
Thursday, December 18,
2008
LONG DESCRIPTION:
Users were unable to
complete submission of issues in ERCOT’s MarkeTrak application from 3:35 PM
until 4:50 PM Thursday, December 18, 2008.
The root case
was a human error. A necessary account was accidentally deleted,
creating the submission issue.
MarkeTrak
functionality has been restored. MPs
are now able to access the application as
normal.
CONTACT: If you have any questions, please
contact your ERCOT Account Manager. You may also call the general ERCOT
Client Services phone number at (512) 248-3900 or contact ERCOT Client Services
via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JR/DP
NOTICE DATE:
12/18/08
16:55:07
NOTICE
TYPE: Initial MarkeTrak - Web Services
Notice
INTENDED
AUDIENCE: LSEs and TDSPs
DAY
AFFECTED: 12/18/08
03:35:00
DESCRIPTION: ERCOT
is currently experiencing an outage of MarkeTrak - Web
Services
ERCOT is working on resolving this issue
and will provide additional information as it becomes
available.
CONTACT: If you
have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT
Client Services phone number at (512) 248-3900 or contact ERCOT Client Services
via e-mail at [log in to unmask].
If you are receiving e-mail from an
ERCOT distribution list that you no longer wish to receive,
please follow this link in order to unsubscribe from this list: http://lists.ercot.com.