NOTICE DATE: December 18, 2008
NOTICE TYPE: R-A121808-01 – Retail
Processing
SHORT DESCRIPTION: ERCOT experienced
a processing issue which resulted in ERCOT incorrectly rejecting a small number
of Switches (less than 100) with Reject Code EAS (request prior to Earliest
Available Switch date).
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: December 17, 2008
LONG DESCRIPTION: ERCOT incorrectly
rejected a small number of switches (less than 100) with Reject Code EAS
(request prior to Earliest Available Switch date). ERCOT’s Customer
Registration System incorrectly listed January 2, 2009 as a business holiday.
This has been corrected and the impacted switch transactions have been
identified.
ERCOT
initiated MarkeTrak issues will be opened to notify the CRs impacted. ERCOT
requests those CRs review these MarkeTrak issues and reply on whether the
impacted transactions should be reprocessed for the original request date or if
the switch request will be resubmitted.
Please
respond to the MarkeTrak issue no later than 5:00 PM, Friday, December 19,
2008. After this time, ERCOT will consider the matter resolved by the impacted
CR.
CONTACT: If you have any questions,
please contact your ERCOT Account Manager. You may also call the general
ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client
Services via e-mail at [log in to unmask].
If you are
receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com
DH/JR/DP/JA