NOTICE DATE: December 19, 2008 NOTICE TYPE: M-A121908-01 Outage - MarkeTrak SHORT DESCRIPTION: Users were unable to complete submission of issues in ERCOT's MarkeTrak application on December 18, 2008. INTENDED AUDIENCE: All Market Participants DAY AFFECTED: Thursday, December 18, 2008 LONG DESCRIPTION: Users were unable to complete submission of issues in ERCOT's MarkeTrak application from 3:35 PM until 4:50 PM Thursday, December 18, 2008. The root case was a human error. A necessary account was accidentally deleted, creating the submission issue. MarkeTrak functionality has been restored. MPs are now able to access the application as normal. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. JR/DP ________________________________ From: NOTICE RELEASE RETAIL [mailto:[log in to unmask]] On Behalf Of HelpDesk Sent: Thursday, December 18, 2008 4:55 PM To: [log in to unmask] Subject: INITIAL NOTICE - System Outage - MarkeTrak - Web Services NOTICE DATE: 12/18/08 16:55:07 NOTICE TYPE: Initial MarkeTrak - Web Services Notice INTENDED AUDIENCE: LSEs and TDSPs DAY AFFECTED: 12/18/08 03:35:00 DESCRIPTION: ERCOT is currently experiencing an outage of MarkeTrak - Web Services ERCOT is working on resolving this issue and will provide additional information as it becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<BLOCKED::mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<BLOCKED::http://lists.ercot.com/>.