NOTICE DATE:  January 30, 2009

NOTICE TYPE:  R-B013009-01 - Informational
SHORT DESCRIPTION:  Update to Section 7-Admin of the MarkeTrak User Guide: "Removing User Access".

INTENDED AUDIENCE:  MarkeTrak Administrators

LONG DESCRIPTION:  ERCOT's MarkeTrak application is currently having problems with the "Removing User Access" procedure documented in Section 7-Admin of the MarkeTrak User Guide.  The current procedure causes errors on MarkeTrak issues, preventing them from being transitioned.  To temporarily fix this problem ERCOT is requesting that MarkeTrak Administrators use the following steps to remove MarkeTrak user's access from the application:

General Tab of the Administrator Edit User Screen
1. Add the text "-DEACTIVATED" to the end of both the Login ID and Full Name.
2. Leave the Product Access set to 'User'
3. Leave the Associated Contact to 'Create/Update Record from User'

ADDITIONAL INFORMATION:  The MarkeTrak User Guide - Section 7 is in the process of being edited to reflect this new procedure for removing user access.  ERCOT will notify the market when the revised MarkeTrak User Guide - Section 7 has been finalized and approved.

ERCOT appreciates your help.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Relations phone number at (512) 248-3900 or contact ERCOT Client Relations via e-mail at [log in to unmask]<blocked::mailto:[log in to unmask]>.

If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.

DP/DH