NOTICE DATE:  February 2, 2009
NOTICE TYPE:  R-B020209-01 Informational - MarkeTrak User Guide
SHORT DESCRIPTION:  Updates to the MarkeTrak User Guide
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  February 6, 2009
LONG DESCRIPTION:  The MarkeTrak User Guide - Section 7- Admin has been updated as a result of issues with the current "Removing User Access" procedure.  The current procedure causes errors in MarkeTrak, preventing issues from being transitioned.  The updated version includes steps to temporarily resolve this problem.  You can find this version attached to this notice and on the MarkeTrak Information page at the following link.
http://www.ercot.com/services/client_svcs/mktrk_info/
ACTION REQUIRED:  Market Participants are requested to send any suggested edits or questions to their assigned Retail Account Manager by Friday, February 6, 2009.
ADDITIONAL INFORMATION:  A permanent resolution to this issue is currently being developed.  Updates will be provided to the market as the changes occur.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
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