The outage of the MarkeTrak Application was completed at approximately 8:55 PM. SIR 12042, which will automatically log users out after 2.5 hours of inactivity, was successfully implemented. As always, connectivity issues can be reported to the ERCOT Help Desk at 512-248-6800 or [log in to unmask] or to your ERCOT Account Manager. DP From: ERCOT Client Relations Sent: Monday, March 23, 2009 4:34 PM To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-A032309-01: Outage - Retail - MarkeTrak NOTICE DATE: March 23, 2009 NOTICE TYPE: R-A032309-01 Outage - Retail - MarkeTrak INTENDED AUDIENCE: CRs and TDSPs SHORT DESCRIPTION: ERCOT will be taking an outage of the MarkeTrak Application GUI and API outside of the Service Level Agreement timeframe. This outage will occur on March 24, 2009 from 7:00 PM until 10:00 PM. DAY AFFECTED: March 24, 2009 from 7:00 PM to 10:00 PM LONG DESCRIPTION: ERCOT will be taking an outage of the MarkeTrak Application GUI and API outside of the Service Level Agreement timeframe. This outage will occur on March 24, 2009 from 7:00 PM until 10:00 PM to implement SIR 12042. This SIR will add to MarkeTrak the auto-log off feature. Going forward, MarkeTrak will automatically log users out after 2.5 hours of inactivity. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/> JR/JA