The outage of the MarkeTrak Application was completed at approximately 8:55 PM.  SIR 12042, which will automatically log users out after 2.5 hours of inactivity, was successfully implemented. 

As always, connectivity issues can be reported to the ERCOT Help Desk at 512-248-6800 or [log in to unmask] or to your ERCOT Account Manager.

DP

From: ERCOT Client Relations
Sent: Monday, March 23, 2009 4:34 PM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A032309-01: Outage - Retail - MarkeTrak

NOTICE DATE:  March 23, 2009

NOTICE TYPE:  R-A032309-01 Outage – Retail - MarkeTrak

INTENDED AUDIENCE: CRs and TDSPs

SHORT DESCRIPTION:  ERCOT will be taking an outage of the MarkeTrak Application GUI and API outside of the Service Level Agreement timeframe. This outage will occur on March 24, 2009 from 7:00 PM until 10:00 PM.

DAY AFFECTED:  March 24, 2009 from 7:00 PM to 10:00 PM

LONG DESCRIPTION:  ERCOT will be taking an outage of the MarkeTrak Application GUI and API outside of the Service Level Agreement timeframe. This outage will occur on March 24, 2009 from 7:00 PM until 10:00 PM to implement SIR 12042. This SIR will add to MarkeTrak the auto-log off feature. Going forward, MarkeTrak will automatically log users out after 2.5 hours of inactivity.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com

JR/JA