NOTICE DATE: April 3, 2009
NOTICE TYPE:
R-A032309-04 Outage – Retail - MarkeTrak
CLASSIFICATION: Public
SHORT DESCRIPTION: ERCOT will utilize
the maintenance outage scheduled for this Sunday, April 5, 2009 to implement
SIR 12243 which contains a workaround for the default Digital Certificate
functionality.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: Sunday, April 5, 2009 from
6:00 AM through 9:00 PM
LONG DESCRIPTION: ERCOT will utilize the
maintenance outage scheduled for this Sunday, April 5, 2009 to implement SIR
12243 which contains a workaround for the default Digital Certificate
functionality. This will eliminate the user being presented with a pop up
log in screen requesting a User ID and a password after being auto logged off
from the active license pool in MarkeTrak.
CONTACT: If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services
phone number at (512) 248-3900 or contact ERCOT Client Services
via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list that
you no longer wish to receive, please follow this link in order to unsubscribe
from this list: http://lists.ercot.com
DP/DH
From: ERCOT Client
Relations
Sent: Monday, March 30, 2009 4:28 PM
To: [log in to unmask];
[log in to unmask];
[log in to unmask]; [log in to unmask];
[log in to unmask]; [log in to unmask];
[log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A032309-03: UPDATE: Outage - Retail - MarkeTrak
NOTICE DATE: March 30, 2009
NOTICE TYPE: R-A032309-03 UPDATE: Outage
– Retail – MarkeTrak
CLASSIFICATION: CRs and TDSPs
SHORT
DESCRIPTION: Since
the implementation of SIR 12042 (the auto log-out functionality in
MarkeTrak) on Tuesday, March 24, 2009, ERCOT has received several inquiries regarding a
prompt requesting a User ID and password to regain access to MarkeTrak after
long periods of inactivity.
DAY AFFECTED: March 24, 2009 to
current
LONG DESCRIPTION: Since the implementation of SIR
12042 (the auto log-out functionality in MarkeTrak) on Tuesday, March 24, 2009, ERCOT has received several
inquiries regarding a prompt requesting a User ID and Password to regain access
to MarkeTrak after long periods of inactivity.
ERCOT implemented
this SIR to alleviate the high volume of users unable to access MarkeTrak due
to the error message “No Concurrent licenses are available”.
When
MarkeTrak users are auto logged off from the active license pool and activity
resumes in MarkeTrak, the user will be presented with a pop-up log in screen
asking for a User ID and a password. This applet, as well as the original
MarkeTrak browser should both be closed, and a new browser session opened to
restore the authentication required to use MarkeTrak.
If you
continue to have difficulty after following this process, please contact the
ERCOT Helpdesk.
CONTACT: If you have any questions,
please contact your ERCOT Account Manager. You may also call the general ERCOT
Client Services phone number at (512) 248-3900 or contact ERCOT Client Services
via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com
JR/
DG
From: ERCOT Client
Relations
Sent: Wednesday, March 25, 2009 8:49 AM
To: [log in to unmask]; [log in to unmask];
[log in to unmask]; [log in to unmask];
[log in to unmask]; [log in to unmask];
[log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A032309-02: COMPLETION: Outage - Retail - MarkeTrak
The
outage of the MarkeTrak Application was completed at approximately 8:55
PM. SIR 12042, which will automatically log users out after 2.5 hours of
inactivity, was successfully implemented.
As
always, connectivity issues can be reported to the ERCOT Help Desk at
512-248-6800 or [log in to unmask] or
to your ERCOT Account Manager.
DP
From: ERCOT Client
Relations
Sent: Monday, March 23, 2009 4:34 PM
To: [log in to unmask];
[log in to unmask];
[log in to unmask]; [log in to unmask];
[log in to unmask]; [log in to unmask];
[log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A032309-01: Outage - Retail - MarkeTrak
NOTICE DATE: March 23, 2009
NOTICE TYPE: R-A032309-01 Outage –
Retail – MarkeTrak
INTENDED AUDIENCE: CRs and TDSPs
SHORT
DESCRIPTION: ERCOT will be taking an outage of the MarkeTrak Application GUI and API
outside of the Service Level Agreement timeframe. This outage will occur on
March 24, 2009 from 7:00 PM until 10:00 PM.
DAY AFFECTED: March 24, 2009 from
7:00 PM to 10:00 PM
LONG DESCRIPTION: ERCOT will be taking an
outage of the MarkeTrak Application GUI and API outside of the Service Level
Agreement timeframe. This outage will occur on March 24, 2009 from 7:00 PM
until 10:00 PM to implement SIR 12042. This SIR will add to MarkeTrak the
auto-log off feature. Going forward, MarkeTrak will automatically log users out
after 2.5 hours of inactivity.
CONTACT: If you have any questions,
please contact your ERCOT Account Manager. You may also call the general ERCOT
Client Services phone number at (512) 248-3900 or contact ERCOT Client Services
via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com
JR/JA