NOTICE DATE: May 6, 2009
NOTICE TYPE: R-A050609-03
FINAL: Outage Retail - MarkeTrak
INTENDED
AUDIENCE: CRs and TDSPs
DAY AFFECTED: May 6, 2009 from 11:10
AM to 11:57 AM
DESCRIPTION: ERCOT’s MarkeTrak application experienced an unplanned outage on May 6, 2009 from 11:10 AM to 11:57 AM.
The MarkeTrak application is now operational.
ADDITIONAL
INFORMATION: The root cause was a vendor software defect.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
DP/JR
From: ERCOT Client
Relations
Sent: Wednesday, May 06, 2009 12:13 PM
To: [log in to unmask];
[log in to unmask];
[log in to unmask];
[log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A050609-02 Outage: Retail - MarkeTrak
NOTICE DATE: May 6, 2009
NOTICE TYPE: R-A050609-02
Outage: Retail - MarkeTrak
INTENDED
AUDIENCE: CRs and TDSPs
DAY AFFECTED: May 6, 2009 from 11:10
AM to 11:57 AM
DESCRIPTION: ERCOT’s MarkeTrak application experienced an unplanned outage on May 6, 2009 from 11:10 AM to 11:57 AM.
The MarkeTrak application is now operational.
Additional information will be provided as it becomes available.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
DP/JR
From: ERCOT
Client Relations
Sent: Wednesday, May 06, 2009 12:00 PM
To: [log in to unmask];
[log in to unmask];
[log in to unmask];
[log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A050609-01 Outage: Retail - MarkeTrak
NOTICE DATE: May 6, 2009
NOTICE TYPE: R-A050609-01
Outage: Retail - MarkeTrak
INTENDED AUDIENCE: CRs and
TDSPs
DAY AFFECTED: May 6, 2009 from 11:10
AM to present
DESCRIPTION: ERCOT’s
MarkeTrak application is currently unavailable.
ERCOT is working on resolving this issue and will provide additional
information as it becomes available.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
DP/JR