NOTICE DATE:  May 6, 2009          

NOTICE TYPE:  R-A050609-03 FINAL:  Outage Retail - MarkeTrak        

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:  May 6, 2009 from 11:10 AM to 11:57 AM        

DESCRIPTION:  ERCOT’s MarkeTrak application experienced an unplanned outage on May 6, 2009 from 11:10 AM to 11:57 AM.       

The MarkeTrak application is now operational.

ADDITIONAL INFORMATION:  The root cause was a vendor software defect.

 

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

DP/JR

From: ERCOT Client Relations
Sent: Wednesday, May 06, 2009 12:13 PM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A050609-02 Outage: Retail - MarkeTrak

 

NOTICE DATE:  May 6, 2009          

NOTICE TYPE:  R-A050609-02  Outage:  Retail - MarkeTrak        

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:  May 6, 2009 from 11:10 AM to 11:57 AM        

DESCRIPTION:  ERCOT’s MarkeTrak application experienced an unplanned outage on May 6, 2009 from 11:10 AM to 11:57 AM.       

The MarkeTrak application is now operational.

Additional information will be provided as it becomes available.        

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

DP/JR

From: ERCOT Client Relations
Sent: Wednesday, May 06, 2009 12:00 PM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A050609-01 Outage: Retail - MarkeTrak

 

NOTICE DATE:  May 6, 2009          

NOTICE TYPE:  R-A050609-01 Outage:  Retail - MarkeTrak        

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:  May 6, 2009 from 11:10 AM to present        

DESCRIPTION:  ERCOT’s MarkeTrak application is currently unavailable. 

ERCOT is working on resolving this issue and will provide additional information as it becomes available.        

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].

If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

DP/JR