NOTICE DATE: May 6, 2009 NOTICE TYPE: R-A050609-03 FINAL: Outage Retail - MarkeTrak INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: May 6, 2009 from 11:10 AM to 11:57 AM DESCRIPTION: ERCOT's MarkeTrak application experienced an unplanned outage on May 6, 2009 from 11:10 AM to 11:57 AM. The MarkeTrak application is now operational. ADDITIONAL INFORMATION: The root cause was a vendor software defect. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. DP/JR From: ERCOT Client Relations Sent: Wednesday, May 06, 2009 12:13 PM To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-A050609-02 Outage: Retail - MarkeTrak NOTICE DATE: May 6, 2009 NOTICE TYPE: R-A050609-02 Outage: Retail - MarkeTrak INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: May 6, 2009 from 11:10 AM to 11:57 AM DESCRIPTION: ERCOT's MarkeTrak application experienced an unplanned outage on May 6, 2009 from 11:10 AM to 11:57 AM. The MarkeTrak application is now operational. Additional information will be provided as it becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. DP/JR From: ERCOT Client Relations Sent: Wednesday, May 06, 2009 12:00 PM To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-A050609-01 Outage: Retail - MarkeTrak NOTICE DATE: May 6, 2009 NOTICE TYPE: R-A050609-01 Outage: Retail - MarkeTrak INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: May 6, 2009 from 11:10 AM to present DESCRIPTION: ERCOT's MarkeTrak application is currently unavailable. ERCOT is working on resolving this issue and will provide additional information as it becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. DP/JR