NOTICE DATE: June 24, 2009 NOTICE TYPE: M-A062409-02 FINAL NOTICE - Outage SHORT DESCRIPTION: ERCOT experienced an outage of ERCOT systems from 8:39 AM to 9:22 AM. INTENDED AUDIENCE: All Market Participants DAYS AFFECTED: June 24, 2009 from 8:39 AM to 9:22 AM LONG DESCRIPTION: ERCOT experienced an outage of ERCOT systems on June 24 from 8:39 AM to 9:22 AM. The impacts as a result of the outage are: Service Requests & Disputes MPIM Digital Certificate Requests Load Research Sampling for Load Profiling Retail Transaction Processing (997s and 867 Forwards not affected during outage) MarkeTrak (GUI and API) TML (Report Explorer, Find ESIID, Find Transaction, and Schedule an Extract) Retail Transaction impact analysis is complete. Below are the counts that required reprocessing. Reprocessing is complete. TRAN TYPE COUNT 814_01 26 814_04 47 814_07 53 814_08 4 814_09 37 814_12 2 814_16 68 814_20 57 814_22 1 814_23 10 814_24 42 814_25 12 814_28 11 814_29 9 867_03 2 867_04 13 Grand Total 394 Market Participants with impacted transactions will be contacted individually via e-mail. The root cause has been identified. The hardware frame that services the UNIX servers experienced an issue. The resolution was to reboot all servers on the frame. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/> JR/DP From: ERCOT Client Relations Sent: Wednesday, June 24, 2009 9:37 AM To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: M-A062409-01 INITIAL NOTICE - Outage NOTICE DATE: June 24, 2009 NOTICE TYPE: M-A062409-01 INITIAL NOTICE - Outage INTENDED AUDIENCE: All Market Participants DAY AFFECTED: June 24, 2009 from 8:50 AM to present DESCRIPTION: ERCOT is currently experiencing an outage of ERCOT systems. The impacts to this are: Find Transaction e-Service MPIM LRS Retail Transaction Processing MarkeTrak (Partial GUI and full API) Report Explorer PI downloads ESI ID Lookup from TML MESI data (814_20) processing Reports Extracts from EIS Infomatica ERCOT is working on resolving this issue and will provide additional information as it becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/> JR/DP/DH/DG