NOTICE DATE: August 17, 2009
NOTICE TYPE: R-A081609-02 FINAL:
Outage – Retail Processing
SHORT DESCRIPTION: NAESB became
unresponsive at approximately 4:25 AM on Sunday, August 16, 2009. ERCOT was
unable to receive or send transactions from approximately 4:25 AM until 7:58 AM
on Sunday, August 16, 2009.
INTENDED AUDIENCE: CRs and
TDSPs
DAY AFFECTED: Sunday,
August 16 from 4:25 AM to 7:58 AM
LONG DESCRIPTION: NAESB
became unresponsive at approximately 4:25 AM on Sunday, August 16, 2009. ERCOT
was unable to receive or send transactions from approximately 4:25 AM until
7:58 AM on Sunday, August 16, 2009.
The NAESB, EDI, EAI, Customer Registration, and MarkeTrak
databases had to be stopped and restarted.
Root
cause has not yet been determined. Details will be provided in the monthly
ERCOT IT Incident Market Notice Summary.
This
will be the final notice regarding this incident.
CONTACT:
If you have any questions, please contact your ERCOT Account Manager. You may
also call the general ERCOT Client Services phone number at (512) 248-3900 or
contact ERCOT Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution
list that you no longer wish to receive, please follow this link in order to
unsubscribe from this list: http://lists.ercot.com.
JR/DP
From: ERCOT Client
Relations
Sent: Sunday, August 16, 2009 2:13 PM
To: [log in to unmask];
[log in to unmask];
[log in to unmask];
[log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A081609-01 Outage - Retail Processing, Sunday, August 16 4:25
AM to 7:58 AM
NOTICE DATE: August 16, 2009
NOTICE TYPE: R-A081609-01 Outage
– Retail Processing
SHORT DESCRIPTION: NAESB became unresponsive
at approximately 4:25 AM on Sunday, August 16, 2009. ERCOT was unable to
receive or send transactions from approximately 4:25 AM until 7:58 AM on
Sunday, August 16, 2009.
INTENDED AUDIENCE: CRs and
TDSPs
DAY AFFECTED: Sunday,
August 16 4:25 AM to 7:58 AM
LONG DESCRIPTION: NAESB
became unresponsive at approximately 4:25 AM on Sunday, August 16, 2009. ERCOT
was unable to receive or send transactions from approximately 4:25 AM until
7:58 AM on Sunday, August 16, 2009.
The NAESB, EDI, EAI, Customer Registration, and MarkeTrak
databases had to be stopped to do a restart. Root cause will continue to be
investigated on Monday, August 17, 2009.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JR