NOTICE DATE: August 10, 2009

NOTICE TYPE:  M-A081009-01   Outage – Retail Processing

SHORT DESCRIPTION: ERCOT’s retail processing systems experienced an outage in service from 11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009.

INTENDED AUDIENCE:  ERCOT Market Participants

DAYS AFFECTED: 11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009

LONG DESCRIPTION: ERCOT’s retail processing systems experienced an outage in service from 11:19 PM Sunday, August 9, 2009 to 12:00 AM on Monday, August 10, 2009.  

The root cause was a hardware failure. The retail systems are now functioning properly.

ADDITIONAL INFORMATION:  During the outage the following functions were affected:

• 867 transactions were not forwarded during the outage.
• 997 Functional Acknowledgements were not sent during the outage.
• Components of the TML and Commercial API were not available including:
• Find ESI ID
• Find Transaction
• Submit Transactions
• Report Explorer, including
• Reports
• Extracts
• Invoices
• Settlement Statements

CONTACT: If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]">[log in to unmask].

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JR/DP