NOTICE DATE: August 16, 2009
NOTICE TYPE: R-A081609-01 Outage
– Retail Processing
SHORT DESCRIPTION: NAESB became
unresponsive at approximately 4:25 AM on Sunday, August 16, 2009. ERCOT was unable
to receive or send transactions from approximately 4:25 AM until 7:58 AM on
Sunday, August 16, 2009.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: Sunday, August
16 4:25 AM to 7:58 AM
LONG DESCRIPTION: NAESB became
unresponsive at approximately 4:25 AM on Sunday, August 16, 2009. ERCOT was unable
to receive or send transactions from approximately 4:25 AM until 7:58 AM on
Sunday, August 16, 2009.
The NAESB, EDI, EAI, Customer Registration, and MarkeTrak
databases had to be stopped to do a restart. Root cause will continue to be
investigated on Monday, August 17, 2009.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JR