NOTICE DATE: September 14, 2009          
NOTICE TYPE: R-A091309-02 FINAL: Outage – Report Explorer
SHORT DESCRIPTION: The Report Explorer application experienced an unplanned outage from approximately 7:00 PM on Friday, September 11, 2009 to 1:22 AM on Saturday, September 12, 2009.
 INTENDED AUDIENCE: CRs and TDSPs        
DAY AFFECTED: 7:00 PM on Friday, September 11, 2009 to 1:22 AM on Saturday, September 12, 2009
LONG DESCRIPTION: The Report Explorer application experienced an unplanned outage from approximately 7:00 PM on Friday, September 11, 2009 to 1:22 AM on Saturday, September 12, 2009.
All services have been restored and are functioning properly.
ADDITIONAL INFORMATION: The root cause has been determined to be the addition of scheduled jobs running on the hardware consuming the available resources. Additional resources were added to accommodate the increased demand.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JR/DP/DH
 
_____________________________________________
From: ERCOT Client Relations
Sent: Sunday, September 13, 2009 2:19 AM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A091309-01 Outage - Report Explorer
 
 
NOTICE DATE: September 13, 2009          
NOTICE TYPE: R-A091309-01 Outage – Report Explorer
SHORT DESCRIPTION: The Report Explorer application experienced an unplanned outage from approximately 7:00 PM on Friday, September 11, 2009 to 1:22 AM on Saturday, September 12, 2009.
 INTENDED AUDIENCE: CRs and TDSPs        
DAY AFFECTED: 7:00 PM on Friday, September 11, 2009 to 1:22 AM on Saturday, September 12, 2009
LONG DESCRIPTION: The Report Explorer application experienced an unplanned outage from approximately 7:00 PM on Friday, September 11, 2009 to 1:22 AM on Saturday, September 12, 2009.
All services have been restored and are functioning properly.
ADDITIONAL INFORMATION: A root cause has not yet been determined. ERCOT will send an update on Monday, September 14, 2009.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JR
 
From: NOTICE RELEASE RETAIL [mailto:[log in to unmask]] On Behalf Of ERCOT Help Desk
Sent: Wednesday, September 02, 2009 12:06 PM
To: [log in to unmask]
Subject: INITIAL NOTICE - System Outage - Enterprise Application Integration (EAI)
NOTICE DATE:  09/02/09 12:04:41
NOTICE TYPE:  Initial Enterprise Application Integration (EAI) Notice
INTENDED AUDIENCE:  LSEs and TDSPs
DAY AFFECTED:  09/02/09 11:00:00
DESCRIPTION:  ERCOT is currently experiencing an outage of Enterprise Application Integration (EAI)
ERCOT is working on resolving this issue and will provide additional information as it becomes available.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager.  You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask].
If you are receiving e-mail from an ERCOT distribution list that  you no longer wish to receive, please follow this link in order to unsubscribe from this list:  http://lists.ercot.com.