NOTICE DATE: September 30, 2009
NOTICE TYPE: R-B092809-03 FINAL –
Retail Processing
SHORT DESCRIPTION: ERCOT experienced a retail
transaction processing degradation from approximately 3:30 AM to 2:30 PM on
Monday, September 28, 2009. Some transactions processed out of
protocol.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: September 28, 2009, from
approximately 3:30 AM to 2:30 PM
LONG DESCRIPTION: ERCOT experienced a
retail transaction processing degradation from approximately 3:30 AM to 2:30 PM
on Monday, September 28, 2009.
The retail transaction processing issue has been
resolved. The root cause was determined to be additional necessary
performance tuning on the application database. All transactions backlogged in the queue were
processed by 8:30 PM Monday, September 28, 2009.
ADDITIONAL INFORMATION: ERCOT has identified the volume
and transactions that were impacted. Initial lists of reprocessed transactions
were sent to affected CRs on Monday, September 28, 2009. A second set of lists
was sent on September 29, 2009.
The table below shows the full count and types of impacted
transactions:
|
Tran Type |
Count |
|
814_01 |
73 |
|
814_03 |
77 |
|
814_04 |
74 |
|
814_05 |
66 |
|
814_08 |
33 |
|
814_09 |
25 |
|
814_12 |
11 |
|
814_13 |
2 |
|
814_16 |
541 |
|
814_17 |
2 |
|
814_21 |
3 |
|
814_22 |
8 |
|
814_24 |
571 |
|
814_25 |
243 |
|
814_26 |
13 |
|
814_27 |
3 |
|
814_28 |
21 |
|
814_29 |
29 |
|
Grand Total |
1795 |
Lists will be sent by close of business today with the
remaining transactions that were impacted by this issue.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JR/DH
From: ERCOT Client
Relations
Sent: Tuesday, September 29, 2009 4:13 PM
To: [log in to unmask];
[log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-B092809-02 UPDATE - Retail Processing
NOTICE DATE: September 29, 2009
NOTICE TYPE: R-B092809-02 UPDATE –
Retail Processing
SHORT DESCRIPTION: ERCOT experienced a retail
transaction processing degradation from approximately 3:30 AM to 2:30 PM on
Monday, September 28, 2009. Some transactions processed out of
protocol.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: September 28, 2009, from
approximately 3:30 AM to 2:30 PM
LONG DESCRIPTION: ERCOT experienced a
retail transaction processing degradation from approximately 3:30 AM to 2:30 PM
on Monday, September 28, 2009.
The retail transaction processing issue has been
resolved. All
transactions backlogged in the queue were processed by 8:30 PM Monday,
September 28, 2009.
ADDITIONAL INFORMATION: ERCOT
has identified the volume and transactions that were impacted. Initial lists of
reprocessed transactions were sent to affected CRs on Monday, September 28,
2009.
Lists will be sent by close of business today with the
remaining transactions that were reprocessed. ERCOT will send final lists
tomorrow, Wednesday, September 30, showing transactions that did not require
reprocessing, but were out of protocol.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JR/DP
From: ERCOT Client
Relations
Sent: Monday, September 28, 2009 4:39 PM
To: [log in to unmask];
[log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-B092809-01 INITIAL - Retail Processing
NOTICE DATE: September 28, 2009
NOTICE TYPE: R-B092809-01 INITIAL –
Retail Processing
SHORT DESCRIPTION: ERCOT is currently
experiencing retail transaction processing degradation. Some
transactions are processing out of protocol.
INTENDED
AUDIENCE: CRs and TDSPs
DAY AFFECTED: September 28, 2009,
starting approximately 3:30 AM to current
LONG DESCRIPTION: ERCOT
is currently experiencing degradation in the processing of retail transactions.
ERCOT is working to resolve this issue. Efforts are
underway to indentify the volume and transactions that were impacted.
ADDITIONAL INFORMATION: ERCOT
Retail Account Managers will provide affected Market Participants with an
initial list of impacted transactions by the end of the day today and
additional lists as they become available.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
JR/ DP