NOTICE DATE: January 26, 2010 NOTICE TYPE: R-A012610-02 UPDATE - Retail Processing SHORT DESCRIPTION: As a result of this weekend's Retail Release, outbound files failed to be decrypted on the recipient side for a number of files for a subset of Market Participants. INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: January 24, 2010 to present LONG DESCRIPTION: As a result of this weekend's Retail Release, ERCOT experienced NAESB configuration issues with a subset of Market Participants and transactions. The majority of decryption issues have been resolved and a resolution is in progress for the remainder. Market Participants that continue to have issues with decrypting files are asked to open tickets with the ERCOT helpdesk by calling 512-248-6800. Select option 3 for the helpdesk. ADDITIONAL INFORMATION: ERCOT will provide additional details as they become available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/> JR/DH From: ERCOT Client Relations Sent: Tuesday, January 26, 2010 12:58 PM To: 1 ERCOT Retail Client Services Subject: R-A012610-01 INITIAL - Retail Processing NOTICE DATE: January 26, 2010 NOTICE TYPE: R-A012610-01 INITIAL - Retail Processing SHORT DESCRIPTION: ERCOT is currently experiencing retail transaction processing issues for a small subset of Market Participants and transactions. INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: January 26, 2010 to present LONG DESCRIPTION: As a result of this weekend's Retail Release, ERCOT is currently experiencing retail transaction processing issues for a small subset of Market Participants and transactions. ERCOT is working to resolve this issue and is working with the impacted Market Participants. ADDITIONAL INFORMATION: ERCOT will provide additional details as they become available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/> DP/DG/DH