NOTICE DATE: January 26, 2010
NOTICE TYPE: R-A012610-02 UPDATE
– Retail Processing
SHORT DESCRIPTION: As a result of this
weekend’s Retail Release, outbound files failed to be decrypted on the
recipient side for a number of files for a subset of Market Participants.
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: January 24, 2010 to
present
LONG DESCRIPTION: As a result of this
weekend’s Retail Release, ERCOT experienced NAESB configuration issues
with a subset of Market Participants and transactions.
The majority of decryption issues have been resolved and a
resolution is in progress for the remainder. Market Participants that continue
to have issues with decrypting files are asked to open tickets with the ERCOT
helpdesk by calling 512-248-6800. Select option 3 for the helpdesk.
ADDITIONAL INFORMATION: ERCOT
will provide additional details as they become available.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com
JR/DH
From: ERCOT Client
Relations
Sent: Tuesday, January 26, 2010 12:58 PM
To: 1 ERCOT Retail Client Services
Subject: R-A012610-01 INITIAL - Retail Processing
NOTICE DATE: January 26, 2010
NOTICE TYPE: R-A012610-01 INITIAL
– Retail Processing
SHORT DESCRIPTION: ERCOT is currently
experiencing retail transaction processing issues for a small subset of Market
Participants and transactions.
INTENDED
AUDIENCE: CRs and TDSPs
DAY AFFECTED: January 26, 2010 to
present
LONG DESCRIPTION: As a result of this
weekend’s Retail Release, ERCOT is currently
experiencing retail transaction processing issues for a small subset of Market
Participants and transactions.
ERCOT is working to resolve this issue and is working with
the impacted Market Participants.
ADDITIONAL INFORMATION: ERCOT will provide additional details as they become
available.
CONTACT: If you have any
questions, please contact your ERCOT Account Manager. You may also call the
general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT
Client Services via e-mail at [log in to unmask].
If you
are receiving e-mail from an ERCOT distribution list that you no longer wish to
receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com
DP/DG/DH