NOTICE DATE: February 4, 2010 NOTICE TYPE: R-A020410-02 FINAL: Outage - Retail Processing CLASSIFICATION: CRs and TDSPs SHORT DESCRIPTION: ERCOT experienced an outage of the Electronic Data Interchange (EDI) file server from 10:58 PM to 11:32 PM on Wednesday, February 3, 2010. DAY AFFECTED: February 3, 2010 from 10:58 PM to 11:32 PM LONG DESCRIPTION: ERCOT experienced an outage of the Electronic Data Interchange (EDI) file server from 10:58 PM to 11:32 PM on Wednesday, February 3, 2010. This outage was the result of an internal database error. ERCOT's retail transaction processing servers are now functioning normally. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/> DP/JR From: ERCOT Client Relations Sent: Thursday, February 04, 2010 8:50 AM To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-A020410-01 Retail Processing NOTICE DATE: February 4, 2010 NOTICE TYPE: R-A020410-01 INITIAL: Outage - Retail Processing INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: February 3, 2010 from 10:58 PM to 11:32 PM DESCRIPTION: ERCOT experienced an outage of the EDI server on February 3, 2010 from 10:58 PM to 11:32 PM. At this time, all ERCOT Retail Transaction processing has been restored. Additional information will be provided as it becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. DP/JR