NOTICE DATE:  April 26, 2010
NOTICE TYPE:  M-A042610-01 Outage - Retail/Wholesale
SHORT DESCRIPTION:  MPIM digital certificate issues
INTENDED AUDIENCE:  MPIM USAs and users
DAY AFFECTED:  April 26, 2010
LONG DESCRIPTION:  EROCT experienced an issue with the Market Participant Identity Management (MPIM) system, where User Security Administrators (USAs) were unable to complete the revocation process for users' digital certificates. Also, any users that were attempting to renew or download their digital certificates were affected. The root cause was human error and was correct at 11:20AM on April 26, 2010.

ACTION REQUIRED:  If you have experienced issues, please repeat the digital certificate action taken (revoke/renew/download).
ADDITIONAL INFORMATION:  The following functions have been affected:

*         MPIM

*         Certificate request/revocation

*         Account termination

*         Renewal


CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.

dh