NOTICE DATE: April 13, 2010 NOTICE TYPE: R-A041210-03 UPDATE: Retail Processing SHORT DESCRIPTION: ERCOT experienced Retail Transaction processing issues on April 12, 2010 from 08:58 to 11:27. INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: April 12, 2010 from 08:58 to 11:27 LONG DESCRIPTION: ERCOT experienced Retail Transaction processing issues on April 12, 2010 from 08:58 to 11:27. ERCOT has determined this Retail Processing issue was the result of a hardware failure. At this time, all ERCOT Retail Transaction processing has been restored. Backlogged transaction processing was completed by 17:30 on April 12, 2010. ADDITIONAL INFORMATION: ERCOT is currently performing analysis on impacted transactions and will provide a list of impacted transaction types and counts as soon as they are available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. DP/DH From: ERCOT Client Relations Sent: Monday, April 12, 2010 11:52 AM To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-A041210-02 UPDATE: Retail Processing NOTICE DATE: April 12, 2010 NOTICE TYPE: R-A041210-02 UPDATE: Retail Processing INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: April 12, 2010 from 08:58 to 11:27 DESCRIPTION: ERCOT experienced Retail Transaction processing issues on April 12, 2010 from 08:58 to 11:27. At this time, all ERCOT Retail Transaction processing has been restored. Additional information will be provided as it becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. DP/DP From: ERCOT Client Relations Sent: Monday, April 12, 2010 9:39 AM To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-A041210-01 Retail Processing NOTICE DATE: April 12, 2010 NOTICE TYPE: R-A041210-01 Retail Processing INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: April 12, 2010 from 08:58 to present DESCRIPTION: ERCOT is currently experiencing a degradation impacting Retail Transaction processing. ERCOT is working on resolving this issue and will provide additional information as it becomes available CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. DP/DG