NOTICE DATE:  April 14, 2010
NOTICE TYPE:  R-A041210-04 FINAL:  Retail Processing
SHORT DESCRIPTION:  ERCOT experienced Retail Transaction processing issues on April 12, 2010 from 08:58 to 11:27.
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  April 12, 2010 from 08:58 to 11:27
LONG DESCRIPTION:  ERCOT experienced Retail Transaction processing issues on April 12, 2010 from 08:58 to 11:27.  ERCOT has determined this Retail Processing issue was the result of a hardware failure.
At this time, all ERCOT Retail Transaction processing has been restored.
Backlogged transaction processing was completed by 17:30 on April 12, 2010.
 ADDITIONAL INFORMATION: ERCOT has identified the volume and transactions that were impacted by this issue and as a result processed out of protocol.  Counts by Tran Type are provided below:
Tran Type

Counts

814_03

2423

814_05

889

814_08

191

814_09

32

814_12

56

814_13

12

814_17

27

814_21

27

814_22

74

814_24

738

814_25

1006

814_28

24

814_29

143

Total

5642


ERCOT Retail Account Managers will provide a list of impacted transactions to all affected Market Participants.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
DP/DH
From: ERCOT Client Relations
Sent: Tuesday, April 13, 2010 3:56 PM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A041210-03 UPDATE: Retail Processing

NOTICE DATE:  April 13, 2010
NOTICE TYPE:  R-A041210-03 UPDATE:  Retail Processing
SHORT DESCRIPTION:  ERCOT experienced Retail Transaction processing issues on April 12, 2010 from 08:58 to 11:27.
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  April 12, 2010 from 08:58 to 11:27
LONG DESCRIPTION:  ERCOT experienced Retail Transaction processing issues on April 12, 2010 from 08:58 to 11:27.  ERCOT has determined this Retail Processing issue was the result of a hardware failure.
At this time, all ERCOT Retail Transaction processing has been restored.
Backlogged transaction processing was completed by 17:30 on April 12, 2010.

 ADDITIONAL INFORMATION: ERCOT is currently performing analysis on impacted transactions and will provide a list of impacted transaction types and counts as soon as they are available.

CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
DP/DH


From: ERCOT Client Relations
Sent: Monday, April 12, 2010 11:52 AM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A041210-02 UPDATE: Retail Processing

NOTICE DATE:  April 12, 2010
NOTICE TYPE:  R-A041210-02 UPDATE:  Retail Processing
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  April 12, 2010 from 08:58 to 11:27
DESCRIPTION:  ERCOT experienced Retail Transaction processing issues on April 12, 2010 from 08:58 to 11:27.
At this time, all ERCOT Retail Transaction processing has been restored.
Additional information will be provided as it becomes available.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
DP/DP

From: ERCOT Client Relations
Sent: Monday, April 12, 2010 9:39 AM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A041210-01 Retail Processing

NOTICE DATE:  April 12, 2010
NOTICE TYPE:  R-A041210-01 Retail Processing
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  April 12, 2010 from 08:58 to present
DESCRIPTION: ERCOT is currently experiencing a degradation impacting Retail Transaction processing.
ERCOT is working on resolving this issue and will provide additional information as it becomes available
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
DP/DG