NOTICE DATE: July 20, 2010 NOTICE TYPE: R-A071910-02 UPDATE NOTICE - Retail Processing INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: July 19, 2010 from 13:54 to 18:53 and from 20:48 to 21:45. DESCRIPTION: ERCOT experienced Retail Transaction processing issues on July 19, 2010 from 13:54 to 18:53 and from 20:48 to 21:45. At this time, all ERCOT Retail Transaction processing has been restored. Additional information will be provided as it becomes available. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. DP/DH From: ERCOT Client Relations Sent: Monday, July 19, 2010 6:05 PM To: [log in to unmask] Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps Subject: R-A071910-01 Retail Processing NOTICE DATE: July 19, 2010 NOTICE TYPE: R-A071910-01 Retail Processing INTENDED AUDIENCE: CRs and TDSPs DAY AFFECTED: July 19, 2010 from 15:54 to present DESCRIPTION: ERCOT is currently experiencing a degradation impacting Retail Transaction processing. ERCOT is working on resolving this issue and will provide additional information as it becomes available CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>. DP